Principal Technical Program Manager

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work. 

We are customer-obsessed problem-solvers. We orchestrate deep engagements in areas like incident management, support, and enablement. We analyze and amplify those customer voices, both within our own team, and across the Cloud + AI team, bringing the customer connection to the Quality vision for Azure. We innovate ways to scale what we learn across our customer base.  Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Azure Reliability team is a multidisciplinary engineering organization part of CXP dedicated to making, “Azure the safest and most reliable Cloud”. 

As part of the Azure Customer Experience (CXP), Program Management Office (PMO) organization, the Customer Resiliency Program (CRP) team is a lean, agile, and extremely collaborative group of Technical Program Managers (TPM) and Customer Experience Program Managers (CXPM). We are customer-obsessed, empowered, and adept at working across engineering teams, key roles in the field (e.g. Cloud Solution Architects, Account Execs, Customer Success Account Managers), and across Azure Customer Experience (CXP) & Microsoft to enable customers to get the most out of their investment in Azure. Our focus on making it easy for customers to build resilient, secure workloads will continue to evolve to drive the best customer experiences with Azure at scale.

Every day, our customers stake their business and reputation on our cloud. You can help Azure CXP provide our customers with the world-class cloud services they need to succeed. 

We are looking for Principal Technical Program Manager to join our team. This role supports flexible work from home with occasional in-office meetings. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

• Understanding of the distributed systems design, interactions between cloud technology layers and components, basic dependencies at scale, and the code that defines infrastructures. 
• Managers deliver success through empowerment and accountability by modeling, coaching, and caring 
• Shares and defines insights, best practices, and standards that can be applied to improve system, platform, and/or product development and operations across the business. 
• Expands end-to-end technical expertise in the architecture, code, features, operations and comprehensive use scenarios of products in order to drive continuous improvements  
• Contribute to the product fundamentals and architecture, share knowledge, and code, always looking for ways to make what we build useful to multiple teams and products.   
• Demonstrates end-to-end expertise in distributed systems design, interactions between cloud technology layers  
• Support ongoing engagements with product engineering teams by participating in test maturity reviews, static analysis reviews, meetings, on-call rotations, and incident responses throughout product development and operations cycles. 
• Provides deep business and technical expertise as required to resolve major incidents 

Embody our Culture and Values

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree AND 8+ years experience in engineering,
   product/technical program management, data analysis, or product
   development
     o OR equivalent experience.
• 5+ years people management experience.
• 6+ years experience managing cross-functional and/or cross-team
   projects.