Quality Customer Compliance Engineer

What You’ll Be Doing:

• Manage and coordinate process for completing all new and annual compliance documentation to customers including product safety, customer surveys, sustainability surveys, supplier code of conduct, carbon reporting, recycle content, responsible sourcing assurance surveys, supplier quality manuals, FSSC documentation, audits, certificates of insurance, change control, spec mgmt., capability studies, country of origin, resolution of high claims and recalls,  FSMA, FSA, Biodefense, Halal, Allergens, Kosher, quarterly reporting
• Coordinate various certification audits and requirement submissions for TFP such as FSC, ISO 9001, ISSC, FSSC 22000. 
• Maintain customer and third party databases for compliance documentation including Trace Gains, Repositrak, customer portals
• Manage document control for company level including transitions from old to new systems, Agile replacement, sharepoint sites
• Coordinate training standardization for division level through first day back, new employee training, food safety training for division and plant FSSC teams
• Manage Supplier quality process for TFP, including SCAR execution, follow up on RCCA’s, collection of required credits, support quarterly reviews, facilitate document requests and approvals for new and existing suppliers to meet product safety requirements.  
• Provide support to Project Demanding and other initiatives with division purchasing and inventory team to connect Supplier Data to Toppan Data more easily, creation of new RMTech Codes and manage TDS with suppliers for raw materials.  
• Provide hands-on assistance for the implementation and ongoing utilization and maintenance of the elements of the QMS (Quality Management System.) These include corrective actions, supplier quality management, customer complaints, change control, audit processes, standard procedures, test methods, and process controls as required.  Super user for Infinity and other systems to provide support to plants as needed
• Assist with and keep standard scorecards and reports for all aspects of quality, not limited to and including CARs, SCARs, Change Control processes.  Assist with identifying trends and reports that add value for our leadership teams’ decision-making.
• Provide support to BU quality leaders in the application and implementation of quality management systems and documentation for the Global Food Safety certifications and requirements.
• Leads and supports supplier quality audits, as requested 
• Provide higher level statistical analysis/output for trending and continuous improvement processes
• Development for future quality manager successor

This position is located out of our Charlotte, NC (Uptown Area) Office and an onsite position.

We’d love to hear from you if:  

•  Bachelor’s degree in engineering, other science fields.; Excellent organization, project management, and communication skills; Proficient in Root Cause Analysis techniques (FMEA’s, 5Why’s, ATS, etc.) and developing/implementing Countermeasures.
• Process and solutions oriented, provide problem solving support to plants

This is a progression position and level will be based on candidate experience and business needs.