About Filestage

Filestage frees people from chaotic approval processes, making work more joyful and productive. From large enterprises to independent agencies, our review and approval platform helps teams share, discuss, and approve all their files, all in one place – including documents, designs, images, videos, and audio files.

We're a fully remote team with people working in home offices, co-working spaces, and coffee shops all over the world. Together, we're on a mission to create a seamless approval process that helps people deliver their best work. 

We've raised our Series A and have over half a million users across 500+ companies, including AB InBev, LG, Havas, GroupM, and Emirates. So if you're looking for a fast-growing startup in a booming market, you've found it!

⭐ This role is fully remote and can be based anywhere in Europe ⭐

What you’ll be working on as our Customer Engagement Manager (PLG)

We’re looking for a Customer Engagement Manager (PLG) to help accelerate our company’s growth goals within our Product-Led motion.

In your first year at Filestage, you will:

• Own the trial customer journey since sign-up and build a deep understanding of user behaviour by analyzing user sessions, product usage data, and direct user feedback through personal conversation. You utilize these insights to pinpoint friction and craft tailored outreach within minutes

• Design and execute data-informed lifecycle programs across multiple channels (email, 1:1 client calls,  in-product nudges, quick Looms) that help users set up Filestage for their specific workflow and reach value faster

• Collaborate with the Support and Product Marketing Teams to develop educational content and resources that drive activation and self-sufficiency

• Identify conversion opportunities through product usage patterns and intent signals. 

• Conduct discovery calls to surface team size, workflow complexity, security needs, and procurement hurdles.

• Guide users through best practices, value realization, and ultimately conversion. Recommend the optimal Filestage plan; close self-served users directly

• Partner with our  Sales team  to hand off engaged users with high potential for Enterprise custom plans, with clear context, including full account information

• Turn user insights into structured feedback for Product and Growth (e.g., user-flow gaps, missing tooltips).

Life at Filestage

We believe people are more productive when they can choose their own schedule. So we’re proud to offer fully-remote roles that give you the perfect balance between work and life.

Here are some of the benefits you can look forward to at Filestage:

• 🏡 Work from where you’re happiest and enjoy a flexible schedule. We’ve been fully remote from the start, giving you the opportunity to meet people all over the world and broaden your horizons.

  • For this role, we’re looking for someone based in Europe to make sure there’s a high time overlap with our team members, customers, and partners.

• 🌍 Meet up in real life. We all travel together at least once a year (in normal times) at our team retreat to have fun and get to know each other.

• 👥 Enjoy a strong team culture. We’re a group of knowledge seekers, reflective thinkers, clear communicators, goal owners, problem solvers, and team players. These are the values we strive for to help us achieve our mission.

• 😊 Join a happy team. We’ve been rated five stars on Glassdoor by our lovely team. You can take a look at our reviews here.

• 💻 Create a workspace that suits you. You’ll get a €1,500 budget for hardware, as well €500 for home office to buy whatever you need to do your best work – including a computer, webcam, or standing desk.

• 🌴 Get 38 days of holiday.