Customer Solutions Expert

TrxNow (Allied Dispatch Solutions, LLC) is North America’s fastest growing roadside assistance and dispatch technology platform! We are privately owned company, and our international headquarters is in downtown Johnson City, TN. We operate multiple Call Centers internationally and job are available at our Johnson City, TN and Sneedville, TN locations. Our management team is filled with leaders who are focused on delivering the best service in the industry. Check us out at www.trx-now.com.

Our team is made up of dedicated employees that have been part of our success story from the very beginning. Founded in 2014, many of our first employees are now key leaders within the company. We have tons of opportunity to move up and develop your skills within the organization.

We're seeking dedicated, qualified candidates to join our team of Customer Solutions Experts (CSEs). CSEs are responsible for taking in-bound calls from members in need of roadside assistance (tire change, jump start, tow for their vehicle) via phone, arranging the needed service by selecting and dispatching a service provider, and providing customer care and follow up.

• Inbound Calls Only
• No Cold Calls
• No Sales
• No Collections

Ask you interviewer about:

• Wear what you want - our relaxed dress code allows you to be comfortable at work.
• Great Pay
• Paid Holidays
• Paid Time Off
• Paid Training
• Opportunities for Career Advancement

We Welcome:

• Full Time
• Part-time
• Veterans
• Students
• Internships

This is a great opportunity to lead as you learn and develop within an organization that continues to grow year after year!

We are a great place to work and have a fun and friendly work environment!

TrxNow (Allied Dispatch Solutions, LLC) is North America’s fastest growing roadside assistance and dispatch technology platform! We are privately owned company, and our international headquarters is in downtown Johnson City, TN. We operate multiple Call Centers internationally and job are available at our Johnson City, TN and Sneedville, TN locations. Our management team is filled with leaders who are focused on delivering the best service in the industry.Check us out at www.trx-now.com.

Our team is made up of dedicated employees that have been part of our success story from the very beginning. Founded in 2014, many of our first employees are now key leaders within the company. We have tons of opportunity to move up and develop your skills within the organization.

Do you enjoy helping people? We are searching for dedicated customer-oriented candidates. Customer Solutions Expert (CSE) help customers that are in need of roadside assistance. We partner with service providers all over the US and Canada to help customers in need. We are looking for individuals who can utilize modern technology to perform basic tasks such as address location, research, and basic typing. Our revolutionary technology takes the guess work out of the job and provides you with all the tools you will need to be successful.

Essential Functions:

• Answer inbound customer calls.
• Determine customer needs through active listening.
• Ask essential probing questions to understand each customer’s unique situation.