Senior Manager, Project Management (Marketing and Messaging Operations)

Senior Manager, Project Management (Marketing and Messaging Operations)

Senior Manager, Project Management (Marketing and Messaging Operations)

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

Role Summary: 

Do you crave a high-impact role where you can truly shape the customer experience? Capital One, a Fortune 500 powerhouse and a perennial "100 Best Companies to Work For," is seeking a dynamic and driven Senior Manager to lead our EASE Messaging team. This isn't just a job; it's an opportunity to revolutionize how we connect with millions of customers across our flagship web and mobile platforms.

Imagine this: You're at the helm of a team responsible for messaging that generates over a billion dollars in annual conversion value. You're not just managing campaigns; you're driving revenue, shaping customer journeys, and leading innovation on a platform that delivers over 3 billion impressions every single month. This is EASE, the heart of Capital One's digital customer experience, and you'll be at the center of it all.

What will you do?

• Lead a high-performing team: Recruit, mentor, and inspire top talent. Foster a collaborative, innovative environment where everyone thrives. Be the leader who empowers your team to achieve greatness.

• Forge strategic partnerships: Collaborate with key business stakeholders to understand their needs, share best practices, and drive impactful results. Your influence will be felt across the organization.

• Master demand and capacity: Anticipate upcoming messaging needs and expertly align team capacity to meet the challenge. Be the architect of efficient and scalable operations.

• Champion process excellence: Develop and refine processes that ensure consistent, high-quality outcomes. Drive continuous improvement and optimize our messaging engine for maximum impact.

• Fuel product innovation: Partner with MarTech Product and Tech teams to develop cutting-edge tools and enhance our messaging capabilities. Be a catalyst for innovation in the MarTech space.

Are you the right fit?

We're looking for a leader with a startup mindset – someone who thrives in a fast-paced environment, embraces change, and isn't afraid to challenge the status quo. You're an inspirational leader who empowers their team and fosters a culture of excellence. You're passionate about process and operational excellence, using data and insights to drive continuous improvement. And you're tech-savvy, eager to explore the world of MarTech and contribute to its evolution.

Basic Qualifications: 

• Bachelor’s Degree or military experience

• At least 8 years of process or project management experience

• At least 3 years of people leadership experience 

 

Preferred Qualifications:

• Masters / MBA degree

• 9+ years of Process or Project Management experience

• 4+ years of People Management experience

• PMP, Lean, Agile or Six Sigma certification  

• Strong communication and collaboration skills

• Strong problem solving and influencing skills    

• Work experience achieving results with complex projects 

 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Location: This role is hybrid, where you will be expected to spend 3 days per week working in office (Richmond, VA) and the remainder of the week working virtually.

 

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is w