IT Executive Support & Major Events Lead

About Zscaler

Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Our general and administrative teams help to support and scale our great company. Whether striving to grow our workforce, nurture an amazing culture and work environment, support our financial and legal operations, or maintain our global infrastructure, the G&A team provides a strong foundation for growth. Put your passion, drive and expertise to work with the world’s cloud security leader.

We’re looking for an experienced IT Executive Support & Major Events Lead to join the Digital Employee Experience team. This is a hybrid role, reporting into the San Jose, CA office 3 days a week. Reporting to the Director of IT Operations, you’ll be responsible for:

• Architecting and governing the IT executive support framework, defining differentiated SLA's and high-touch support standards for C-Suite and senior leadership
• Establishing Global AV/IT Event Support standards and playbooks, ensuring the successful, scalable, and secure technical delivery of major company meetings and broadcasts
• Mentoring a distributed team of IT support specialists and cultivating their technical skills
• Designing and documenting scalable ITIL-aligned support processes (incident, problem, change management) for global execution, thereby driving operational excellence
• Partnering with the Collaboration Solutions team to optimize key collaboration tools (e.g., Zoom, Slack, Google Workspace), focusing on enterprise-wide performance, security, and usage metrics

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience in leading technical IT End-User Operations or Digital Workplace Teams, including support for C-Suite environments.
• Ability to design and implement scalable IT service management (ITSM) processes utilizing platforms like ServiceNow
• Technical expertise in modern corporate endpoints (Windows/macOS) and ecosystem components including directory services (Okta/Azure AD) and network troubleshooting.
• Troubleshooting and administration of operating systems and core collaboration platforms like Google Workspace and Zoom/video conferencing 
• Strong executive relationship management skills, serving as a trusted advisor to C-Suite stakeholders

What Will Make You Stand Out (Preferred Qualifications)

• Experience building executive support programs from the ground up
• Expertise in optimizing enterprise collaboration tools (e.g., video conferencing platforms)
• Experience working with geographically distributed teams

#LI-YC2

#LI-Hybrid

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range$147,000—$210,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parent