Senior Manager - Security Engineering and Operations

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster®  and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ®  app daily.

Job Summary

The Sr. Manager, Security Engineering and Operations reports directly to CISO and serves as the operational backbone of Chamberlain Group’s cybersecurity program. Leads the protection of Chamberlain Group’s global digital ecosystem — spanning consumer app/IoT platforms (such as myQ), corporate IT infrastructure, and manufacturing OT environments. This leader is responsible for detecting, responding to, and mitigating cyber threats. The role oversees security operations providers and team and capabilities including the SOC, incident response, vulnerability management, and threat intelligence. The Senior Manager partners closely with Enterprise IT, Product Engineering, Applications, and Manufacturing Operations to ensure security is embedded across the ecosystem. This role bridges strategic cybersecurity direction with hands-on operational execution, helping the company sustain trust, reliability, and safety in every Chamberlain product.

Essential Duties and Responsibilities

• Security Operations and Vulnerability Management Leadership

• Lead a hybrid team for 24x7 threat monitoring, detection, and response across cloud, on-prem, and OT environments

• Maintain and mature the SOC operating model, playbooks, and escalation processes in alignment with NIST CSF and enterprise risk appetite

• Oversee vulnerability management program — from assessment and prioritization through remediation and verification.

• Integrate threat intelligence into daily operations and strategic decision-making to anticipate and mitigate emerging risks.

• Lead incident response activities and ensure roles and responsibilities are clearly defined in event of a cyber breach

• Create and manage metrics that matter for Chamberlain’s security posture (heat maps, dashboards, attack timelines, and “so-what” summaries).

• Support the application security program on an ongoing basis

• Manage vendors and evaluate new technologies as needed

• Maintain transparent communication by appropriately communicating relevant information to the larger IT team as needed

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

• Protect Chamberlain Group’s reputation by keeping information confidential.

• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies.

• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Supervision Exercised

• Motivate and lead a high performance team by attracting, developing, engaging and retaining team members

• Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies

• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications

• Lead and motivate individuals and teams to create a workplace culture that is consistent with the CG mission, vision and values.

Minimum Qualifications

Education/Certifications:

• Bachelor’s degree in business, technology or related field from an accredited college is required. Master’s degree is a plus.

• CISSP, CISA or equivalent

Experience:

• 7 plus years of experience in IT or cyber security.

• At least 3 years of experience managing a cyber security team in a large global organization

Knowledge, Skills, and Abilities:

• Deep understanding of SOC architecture, tiered analyst models, incident response workflows, escalation protocols, and KPIs (MTTD/MTTR/containment time).

• End-to-end knowledge of IR lifecycle—detection, analysis, containm