As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

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Job Description

Waters Biosciences is seeking a Team Lead, US Service Logistics and Planning to support service parts order management, inventory planning, and logistics operations while helping drive team performance, operational excellence, and customer satisfaction.

As Team Lead, US Service Logistics and Planning, you will support the Team Manager and Waters Biosciences leadership team by providing day-to-day guidance across logistics and planning operations in support of our field service teams. You will coach and develop associates, reinforce processes and policies, support compliance, and ensure consistent execution across customer-facing service activities. In addition, this role includes hands-on operational responsibilities to support daily business needs and maintain service continuity.

In this role, you will drive strong team engagement and accountability, deliver consistent KPI performance, and ensure a high-quality customer experience through effective escalation management. You will also play a key role in improving parts availability, optimizing inventory levels, and reducing backorder cycle times through close collaboration with service planners, buyers, master data teams, and warehouse associates.

This position is based onsite in Montecito, California, and follows a hybrid schedule of four days in the office with remote work on Fridays.

Key Responsibilities:

Leadership

• Support the Manager in providing strong day-to-day leadership through ongoing coaching and mentoring.
• Promote and reinforce the culture and values of Waters Biosciences.
• Support complex projects, as directed by management, that improve team and organizational performance.
• Promote a safe work environment and ensure compliance with applicable policies and procedures.
• Lead root cause and corrective act