Operations Support Associate

Country

USA

State

Ohio

City

Cincinnati

About the role:

As an Operations Support Associate at TQL, you will play a vital role in supporting our sales floor by ensuring overall customer satisfaction. Your expertise in issue resolution and risk management will be instrumental in upholding our commitment to delivering exceptional customer service 24/7/365.

What’s in it for you: 

• Compensation starting at $19.50/hour + $2.50 shift differential
• Comprehensive benefits package
  • Health, dental and vision coverage
  • 401(k) with company match
  • Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Employee referral bonuses
• Fast-paced, high-energy work environment
• Opportunity to develop logistics and transportation operations expertise
• Career advancement opportunities within one of the nation’s largest freight brokerage firms
• Collaborative team environment with hands-on training and development
• Certified Great Place to Work with 900+ lifetime workplace award wins

What you will do: 

• Manage and resolve shipment-related escalations including breakdowns, service failures, delayed deliveries, accidents, hostage freight situations and other transportation disruptions
• Support sales teams by providing real-time operational assistance and coordinating solutions to minimize service impact
• Monitor inbound and outbound communication flow to ensure response times and departmental service levels are consistently met
• Investigate disputes and operational issues, identify root causes and escalate concerns appropriately while maintaining objective and professional documentation
• Communicate effectively with internal teams, carriers and customers to provide timely updates and resolution plans
• Prioritize multiple urgent requests simultaneously in a high-volume, fast-paced environment
• Maintain accurate shipment records and updates within TQL’s transportation management systems
• Identify trends, recurring issues and process improvement opportunities to help strengthen operational performance and customer satisfaction

What you need:

• Ability to work Monday through Friday from 3pm - 12am
• Strong verbal and written communication skills with the ability to confidently handle high-pressure situations
• Excellent problem-solving, critical thinking and decision-making abilities
• Highly organized with strong attention to detail and the ability to manage competing priorities
• Self-motivated, dependable and able to work independently while collaborating across teams
• Professional, customer-focused mindset with sound judgment and a calm demeanor
• Ability to adapt quickly in a dynamic 24/7 operations environment
• Previous experience in logistics, transportation, operations, customer service or another fast-paced environment preferred

Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245

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