Patient Reception Associate I-Mt Sinai Outpt Physical Rehab Dept- FT- Days- Hrs flexed btwn 7am-6:30pm

The Patient Reception Associate I greets and establishes first contact with patients, or performs in a call center capacity. This individual confirms and updates patient demographics and verifies medical coverage.

1. Greets patients either in person or via telephone, and update their insurance/demographics in the practice management system.

2. Ensures that the physician accepts insurance that patients present with. If not already done prior to visit, verifies insurance prior to patients arrival or at minimum at time of arrival before visit.

3. Communicates with appropriate staff regarding patients arrival, and ensure that patients medical record is available for physician.

4. Processes/updates HIPAA-related paperwork and other institutional forms as necessary.

5. Collects or retrieves referrals or insurance authorizations as required.

6. Reviews status of waiting room on a routine basis and ensure that patients are kept advised of wait times.

7. Ensures the patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes.

8. May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary.

9. May perform simple charge entry tasks or enter payments collected from patients.

10. May perform in a call center capacity if applicable to assignment.

11. Answers phones for practice and schedule appointments.

12. Follows all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.

13. May initiate reminder phones calls for next day appointments.

14. Performs other related duties

• High School graduate/GED.
• 1+ year physician practice experience is preferred.
• Prefer experience in a medical office setting, utilizing a computer system for physician scheduling.

Collective bargaining unit: SEIU 1199-MSH

SEIU 1199 at Mount Sinai Hospital, 112 - Rehab Medicine OPD - MSH, Mount Sinai Hospital

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization.  We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

 Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty ca