Event Operations Manager, MML Hospitality

Description

At MML Hospitality, we strive to create unforgettable experiences by seamlessly blending food, service, and design. Led by visionaries Liz Lambert, Larry McGuire, and Tom Moorman, we provide refined hospitality through meticulous attention to detail, immersive storytelling, and extraordinary dining, hotel, and retail encounters. We take pride in owning and operating our properties, selectively pursuing projects that align with our core vision and values. With a strong commitment to respect, growth, and community, we offer a fulfilling career in hospitality, promoting teamwork, inclusivity, and well-being in our stunning locations.

What we are looking for:

We seek an experienced and dynamic Event Operations Manager to join our team in Aspen, Colorado. The successful candidate will manage all aspects of event planning and execution, oversee guest communications, and contribute to the smooth operation of our various locations. This role is crucial in ensuring the satisfaction of our guests and, therefore, requires strong organizational skills, proficiency in event management software, and the ability to provide exceptional customer service.

Why you'll want to work for MML:

• Competitive Salary + Bonus Potential
• Beverage Education Reimbursement
• Paid Time Off
• MML Property Discounts (Hotel, Restaurant, Retail)
• Medical, Dental, Vision, Disability, Life, and Pet Insurance
• Retirement Benefits
• Parental Leave
• Advancement and Promotion Opportunities
• Ski Pass Discounts
• Community Service Opportunities
• Relocation Assistance

What you'll do:

Inquiries and Guest Communication:

• Manage inquiries and guest communication through email, TripleSeat, phone, and in-person interactions.
• Ensure a prompt response within 24 hours to all guest communications, aiming for same-day responses until 5 p.m.

Event Management:

• Oversee the planning and design of event menus, including coordination with chefs and kitchen staff.
• Manage guest menu selections, build out pricing, create InDesign menus, and print as needed.
• Handle a minimum expected volume of 10 monthly events, aiming for maximum capacity.
• Interact directly with guests during events to ensure satisfaction and address any issues.

Tripleseat Bookings:

• Maintain proficiency in using Tripleseat to book and manage events.
• Build guest profiles, detail BEO items, correctly add service charges and rental fees, and collect payment info and deposits.
• Match BEOs in Toast on the day of the event or verify that teams closed checks properly when not on-site.
• Meet specific KPIs, including achieving $1 million in event sales for the next 12 months and a $2 million target for the 2025 calendar year.

Event Staffing Schedules:

• Schedule and manage staffing for events, with the number of staff ranging from 2 to 20+ FOH employees, depending on event scope.
• Utilize 7Shifts or HotSchedules to create and manage staff schedules.

Event OS&E Materials:

• Manage procurement and inventory of all Operating Supplies & Equipment (OS&E) materials required for events.
• Ensure all materials, such as platters and sign holders, are available and in good condition for each event.
• Coordinate rental orders when necessary.

Event Uniforms:

• Oversee the inventory, ordering, and distribution of event uniforms to staff.
• Manage the collection and laundering of uniforms through the laundering service.

Guest Onboarding and Training:

• Set up new guests in the Mountain Stream System, including contact, accounting, delivery days, charges, and item visibility.
• Visit guests to provide on-site training and ensure they are well-prepared to use the Mountain Stream system.
• Follow specific training modules and programs to ensure guests are well-prepared for their events.

Requirements

Cafe Manager Shift:

• Commit to one shift per week at Swedish Hill as Cafe Manager, arriving at 7 am - flexibility needed pending business demands, hours of operations, and schedule updates 
• Open the cafe for service, organize the team, and manage daily operations.
• Handle bread logs, time sheets, and Toast check management and ensure smooth operation of all stations.

Working Locations:

• Spend approximately 40% of your time at AAM Cafe, 30% at Louis Swiss Bakery, and 30% at Las Montanas offices.
• Due to space and operational constraints, adhere to guide