Regional Safety & Security Operations Manager, Americas

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Organization and Team
The Global Safety & Security (GSS) organization is responsible for curating and sustaining our unique ServiceNow work environments around the world, helping to bring our purpose to life in the physical sense.  We own the full life cycle of our physical workplaces, from ‘ideation to experiential’, and we are a key influencer of the employee experience by way of our workspaces, employee services and amenities. The Global Safety & Security team plays an essential role in this mission with a goal of creating safe and secure workplace environments for our culture to flourish.  To accomplish our mission, we are seeking a Global Safety & Security Manager for our Americas region.

Role
We are excited and committed to designing and formalizing our long-term strategy and roadmap to ensure Global Safety & Security aligns with the business drivers of our key partners and stakeholders. This role requires dynamic personality to interact positively with stakeholders across the full spectrum of key business owners to develop programs that identify and mitigate risks and inefficiencies, while enabling the business to continue to scale. Must have the ability to build and maintain rapport, understand and adapt to nuances of different internal customers, and adapt rapidly to dynamic business requirements is critical.

You will report to the Sr. Manager, Global Safety & Security and will be responsible for holistic security & safety management in the region consisting of approximately 36 sites, to include physical security, crisis management and technological and operational security design and implementation.  This role requires you to be a relationship builder to interact with senior ServiceNow executives and stakeholders across the full spectrum of business unit owners within the company.

What you get to do in this role:
You will hold responsibilities across the entire spectrum of security and safety management duties including but not limited to;

• Management of physical security workforce service provider(s)
• Build and maintain a security culture by meeting with stakeholders, creating new stakeholders and seeking out value adds for security partnerships
• Develop, rehearse, and modify all associated security, crisis, and emergency plans across the region. Conduct investigations into security and safety incidents at assigned sites to include, but not limited to fraud, theft, burglary, assault, safety incidents – including interviews, CCTV review, and appropriate documentation.
• Support new building openings by providing risk assessments, reviewing design drawings, and ensuring physical security concepts and support are enabled for the site, additionally providing onsite quality control work and managing new vendor installations
• Enforce budgetary compliance as it relates to service at each location
• Collaborate with BCM program office to develop, implement, and maintain a Regional Crisis Management Plan based on the ServiceNow Corporate Crisis & Resiliency Plans
• Act as a liaison for relationship with law enforcement, regulatory agencies and professional security groups
• Implement,