Field Service Representative

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.   Join Accenture Federal Services to do the work you love in an inclusive, collaborative, and caring community, where you can be empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.   Join us to drive positive, lasting change that moves missions and the government forward!  

Job Description:

Accenture Federal Services is currently seeking a Tier 2/3 Field Service Representative to join our team. In this role you will provide professional Information Technology (IT) support for US Army Space and Missile Defense Command (USASMDC) located at Peterson Space Force Base, CO. The program provides software, hardware, storage and network connectivity to the Integrated Geospatial Intelligence (GEOINT) Divisions (IGDS) assigned to each of INSCOM’s Military Intelligence Brigades, Theater (MIB(T)). INSCOM executes mission command of operational intelligence and security forces; conducts and synchronizes worldwide multi-discipline and all-source intelligence and security operations; delivers linguist support and intelligence-related advanced skills training, acquisition support, logistics, communications, and other specialized capabilities in support of Army, Joint, and Coalition Commands and the U.S. Intelligence Community.

Responsibilities:

• Investigate incidents, identify and implement solutions for Tier I, II, and III issues
• Provide support for hardware/software issues over the phone and in person
• Support end users with SOCET GXP Geospatial Intelligence Software
• Support end users with ArcGIS Enterprise Platform, GeoServer Suite, and other GIS tools
• Deploy, configure, and troubleshoot user workstations
• Provide on-site application training, software distribution, patch management, and firmware updates to GEOINT analysts in the field 
• Log all requests into Ticketing System
• Document and escalate call tickets to related IT groups for further support
• Follow up on resolved requests to ensure customer satisfaction

Here's what you need:

• Active TS/SCI security clearance
• IAW DOD 8570.01-M, DFARS 252.239.7001, and AR 25-2, Contractor employees supporting IA/IT functions must be baseline certified to at least IAT Level 2.
• Experience with GEOINT toolsets including SOCET GXP, GXP explorer, ArcGIS Enterprise Platform, GeoServer Suite, ENVI, QT Modeler, Jira, Sketchup Pro.  
• Experience with workstation imaging processes/software
• Strong knowledge of deployment, configuration and troubleshooting of workstation

Bonus points if you have:

• Excellent problem-solving skills and the ability to work in a fast-paced, evolving environment. 
• Knowledge of intelligence oversight and security guidelines
• Excellent communication skills to effectively interface with senior military officials, managers, and colleagues.
• Knowledge of the intelligence cycle and the analytical process that acts on collection to produce information for intelligence databases and products

Security Clearance:

• Active TS/SCI security clearance

 

 

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Maryland, New York, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

 

The pay range for the states of California, Colorado, Hawaii, Maryland, New York, Washington, and the District of Columbia is:$97,300—$196,500 USD  What We Believe  We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture Fe