Staff Support and HR Liaison

Job Details

Job Location: Bay 44th St. - Brooklyn, NY 11214Position Type: Full TimeSalary Range: $24.00 - $29.00 HourlyJob Shift: DayJob Category: Human Resources

Staff Support & Employee Relations

• Serve as a first point of contact for staff about questions related to HR policies, scheduling concerns, communication issues, workplace expectations, and general support needs.
• Refer employee concerns to the HR Director when they involve sensitive or escalated matters (e.g., harassment, investigations, discipline).
• Assist with gathering statements and documentation for employee relations matters as directed.

Onboarding, NEO & Hiring Support

• Support New Employee Orientation (NEO): scheduling, preparing materials, tracking required documents, and assisting with onboarding tasks.
• Conduct I-9 verification, ensure accuracy, and maintain compliant documentation.
• Complete and track EP Staff Checks, background-related requirements, and credential verifications.
• Assist with creating onboarding files and ensuring all compliance components are completed prior to start.

HR Compliance & Documentation

• Maintain accurate personnel files in accordance with regulatory requirements, agency policies, and audit standards.
• Track mandatory training, certifications, and compliance deadlines for staff.
• Assist with internal HR audits and support corrective actions related to compliance findings.
• Ensure adherence to state and federal laws (FLSA, ADA, EEO, etc.) in all processes.

HR Operations

• Support onboarding coordinators, program leadership, and supervisors with HR processes.
• Assist with leave documentation routing, notifications, and tracking (FMLA, ADA discussions, etc.) as directed.
• Prepare HR letters, forms, and communication templates.
• Provide support for updates to HRIS records and staff data.

Program & Staff Liaison Responsibilities

• Serve as a point of communication for programs needing HR assistance, ensuring smooth coordination between departments.
• Help supervisors understand required steps for HR processes such as performance documentation, corrective action, and compliance reminders.
• Support staff navigation of benefits enrollment, policy interpretation, and request procedures.

Other Duties

• Assist with HR projects, system updates, and process improvements.
• Provide administrative support for training, workshops, and agency-wide initiatives.
• Perform additional HR-related duties as assigned by the HR Director.

Qualifications

Education & Experience

• Associate or bachelor's degree in human resources, Business Administration, or related field preferred.
• 1–3 years of experience in HR, compliance, onboarding, or administrative support.
• Experience with OPWDD programs, regulations, or audits is a strong plus.
• Experience in residential services, day habilitation, healthcare, education, or nonprofit environments preferred.

Knowledge, Skills & Abilities

• Strong understanding of HR operational processes (I-9s, onboarding, compliance tracking, recordkeeping).
• Excellent interpersonal and customer service skills.
• Ability to maintain confidentiality and professionalism at all times.
• Strong attention to detail, documentation, accuracy, and organizational skills.
• Proficient with HRIS systems, Microsoft Office, and digital documentation platforms.

Benefits

• Medical and dental insurance
• Paid time off – vacation and sick leave
• Life insurance
• 403(b) retirement account