Patient Access Coordinator

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Access Coordinator

                        

Location

Canton

                    

Facility

Mercy Hospital

                     

Department

Massillon Health Center-Cleveland Clinic Mercy Hospital

                      

Job Code

B16013

                     

Shift

Days

                       

Schedule

8:00am-4:30pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.       

 

As a Patient Access Coordinator, you will organize the activities and workflow of the Patient Access area. This role will allow you to create a foundation in healthcare and explore opportunities at Cleveland Clinic. Your fellow caregivers will encourage you to enhance your skills and explore advanced Customer Service, Clerical or Clinical positions.   

 

A caregiver in this position works days from 8:00AM – 4:30PM. 

 

A caregiver who excels in this role will:  

• Organize and coordinate the activities and flow of work for the patient access area.  

• Assign tasks and monitor performance of and assist in training patient service representative.  

• Screen candidates, recommend hires, conduct performance appraisals and recommend corrective counseling.  

• Develop, implement and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program.  

• Coordinate activities and resolve operational problems.  

• Adjust employees, patients and physicians' schedules to respond to operational problems.  

• Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank.  

• Produce reports as needed. 

 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED and two years of Cleveland Clinic outpatient scheduling experience or equivalent, including interacting with patients, physicians, and other departments on a problem resolution basis OR three years of external outpatient scheduling experience, including resolving patient scheduling and the coordination of the work of others OR Associate Degree and one year of experience OR Bachelor's Degree 

 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/  

 

Physical Requirements:

• Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds.