Front Office Assistant

Amp Up Your Career 

We are seeking a Front Office Associate who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Miracle-Ear is a place where your expertise improves lives and accelerates your career. 

In this role, you will manage the customer intake process, support clinical operations, and drive store performance through effective schedule management. Reporting to the Area Manager, you will act as a key pillar of our clinic team, helping people rediscover all the emotions of sound. 

Compensation: $19.50/hour 

Schedule: Monday-Friday, 8:30am-5:00pm 

Benefits Offered: 

• Health & Financial: Medical, Dental, Vision, 401(k) with company match, Health Savings Account, life insurance, family hearing aid benefits. 

• Work-life Balance: Paid Time Off (PTO), Paid Holidays, volunteer time off and parental leave. 

• Well-being: Access to our Wellness Hub and Employee Assistance Program (EAP). 

• Career Development: Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms.  

Responsibilities: 

Customer Journey Management 

• Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.  

• Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone.  

• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.  

Store Administration & Operations 

• Monitor inventory, assist with billing and inv