Clinical Consulting Director - Post Go-live Readiness

Overview:  

As a Clinical Consultant Director, you will lead a team of Clinical Consultants supporting the execution of the Post Go-Live (PGL) Readiness and Onsite Transition Methodology. This role is accountable for consistent, high-quality delivery of readiness content and onsite/virtual Readiness events tailored to project and site needs. You will partner closely with Project Managers and clinical/operational stakeholders to identify and mitigate risks, guide teams through sustainment activities, and ensure successful execution of readiness deliverables to support smooth EHR sustainment after go-live

Roles and Responsibilities:  

• Team Leadership & Development: Manage, coach, and develop a team of Clinical Consultants; set performance expectations; support capability growth and consistency of delivery across projects.
• Support Readiness Fundamentals Oversight: Oversee the design, development, and execution of the Support Readiness Fundamentals series, ensuring alignment to project objectives and site requirements.
• Site Readiness Leadership: Ensure the team provides clinical expertise and leadership to site teams to support smooth EHR sustainment after go-live.
• Risk & Issue Identification: Partner with Project Managers to proactively identify, document, escalate, and mitigate post-go-live support risks and issues.
• Clinical Stakeholder Engagement: Serve as a senior clinical liaison, connecting informatics teams, providers, and leadership to ensure clear communication and alignment on key objectives.
• Drive Project Plan Success: Collaborate with Project Managers to ensure readiness deliverables are executed on time, addressing clinical considerations and removing roadblocks.
• Strategic Informatics Planning: Guide readiness planning to support smooth transitions across clinical teams during go-live and sustainment.
• Educate on Sustainment Processes: Ensure targeted education is delivered to informatics teams to support continued success post-implementation.
• Lead Process Improvement: Sponsor and/or facilitate rapid process improvement and workflow adoption events to drive quick wins and enhance efficiency.
• Adoption Support: Oversee assessment and improvement of workflow adoption by end users and super users to ensure long-term success.

Core Competencies & Skills:

• People Leadership: Proven ability to lead, coach, and develop consulting teams; manage performance, capacity, and quality standards across multiple initiatives.
• Clinical Informatics & EHR Expertise: Deep understanding of clinical workflows, Oracle Health/Cerner solutions, and EHR best practices; skilled in troubleshooting, system optimization, and improving clinical efficiency.
• Project Leadership & Change Management: Strong leadership in driving readiness initiatives, identifying risks, and enabling adoption of new processes across teams.
• Stakeholder Engagement: Ability to build relationships and facilitate collaboration among clinical teams, IT, and leadership through clear, impactful communication.
• Adaptability & Problem-Solving: Proactively assess workflows, propose strategic improvements, and adapt quickly to challenges; creative solutioning in dynamic environments.
• Analytical Expertise: Use performance data and structured problem-solving to identify trends and opportunities for improvements in system and workflow performance.

Qualifications:

• Bachelor’s degree in Nursing, Healthcare Administration, Health Informatics, or a related field (required).
• Master’s degree in Health Informatics, Public Health, or Business Administration (preferred).
• Clinical licensure (preferred).
• 10+ years of experience in clinical informatics, healthcare IT, or EHR optimization (required).
• 2+ years of direct people management experience (required).
• Expert knowledge of Oracle Health/Cerner Millennium, including system build, implementation, and workflow alignment (required).
• Proven project