Manager, Billing Operations- Industrial and Commercial

Posting End Date:  

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

**This position may be filled in Little Rock, AR**

JOB SUMMARY/PURPOSE:

Internally classified as “Manager, Large Customer Accounting Services (Meter to Cash),” this position oversees all activities related to Entergy’s customer’s billing, including billing exceptions, account maintenance and set-up, billing reads, edits and tampering. Provides supervision of the customer invoicing and accounting billing staff and acts as a point of contact for billing questions and concerns.  Provides direction for invoicing policies, procedures, processes, controls, and systems.  Works closely with other departments to ensure compliance with all policy, rules, and regulations, resolve conflicts between work groups and take accountability of performance results for the organization.

 

JOB DUTIES/RESPONSIBILITIES:

• Ensure accurate, timely, and cost-effective invoicing & related services for Entergy’s, commercial, governmental & industrial customers, including Major Accounts Billing.
• Lead cross-functional process improvement initiatives/projects that improves billing accuracy by streamlining data collection and timeliness which improves customer satisfaction and achieve Entergy strategic initiatives.
• Manage SOX controls to ensure awareness and adherence with company standards.
• Promote a culture of inclusivity where team members embrace safety, continuous improvement, and customer satisfaction as their top priorities.
• Provide leadership and support to Entergy account management and customer service support and promote strong lines of communication with the Customer Service organizations.
• Achieve effective budget management including cost tracking and adjustments to remain within budget guidelines.
• Develop and implement strategies to reduce billing exceptions and cost of processing, while optimizing internal and external customer satisfaction.
• Comply with regulatory billing practices and guidelines for electrical and gas services.

 

Minimum education required of the position

• Bachelor’s degree in accounting, Math, Economics, Finance, or Business is required or equivalent work experience. Master of Business Administration degrees is a plus.

 

Minimum experience required of the position

• 7+ years of experience in related areas, 3 of which are in a supervisory position is preferred. Customer Service experience within a regulated utility environment is a plus.

 

Minimum knowledge, skills and abilities required of the position

• Knowledge of rates, regulatory requirements, billing systems and billing processes.
• Strong analytical and problem- solving skills.
• Strong interpersonal, written and verbal communication skills
• Knowledge/Experience in Customer Service and operations. 
• Ability to lead/motivate a diverse and geographically dispersed workgroup.

 

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Primary Location: Arkansas-Little Rock Arkansas : Little Rock 
Job Function: Professional
FLSA Status: Professional 
Relocation Option:
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 113893
Travel Percentage:Up to 25%

 

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reas