Client Solutions Administrator I/Teller - Floater

Description

General Responsibilities / Job Summary:

- Deliver a unique and positive experience for visitors to the solution centers.

- Achieve solution center’s goals through accurate transaction processing and tailored client solutions.

Essential Functions/Duties:

1. Promote Corporate Values: Embody LINK’s values of LIVE, INTEGRITY, NURTURE, and KNOWLEDGE in daily activities.

2. Client Service Excellence: Maintain a positive attitude and eagerness to learn while delivering top-notch client service.

3. Transaction Management: Handle various client transactions, including deposits, withdrawals, loan payments, and account openings, via in-person, drive-thru, phone, or a mobile/online.

4. Deposit Processing: Manage and log mail, night depository, and ATM deposits as needed.

5. Record Maintenance: Ensure compliance with Retail Operations Guidelines for record-keeping and audits.

6. Regulatory Forms: Accurately complete Currency Transaction Reports and Reg CC Forms.

7. Cash Management: Balance cash drawers and vault daily and maintain accurate audit records.

8. Cash Handling: Order and manage cash and coin shipments to/from the Federal Reserve.

9. Inventory Management: Order and manage supplies used in the Solution Centers.

10. Training Assistance: Help train new employees and interns.

11. Sales Support: Enhance the sales process by reviewing client profiles and referring clients for additional services.

12. Policy Adherence: Follow internal controls, operational procedures, and risk management policies; stay updated on policy changes.

13. Other Duties: Perform additional tasks as assigned.

Requirements

Minimum Qualifications:

- Education: High School Diploma or equivalent.

Knowledge/Skills/Abilities:

- Multitasking: Manage multiple priorities effectively.

- Detail-Oriented: Strong attention to detail and proactive problem-solving.

- Banking Knowledge: Basic understanding of bank products and services.

- Compliance: Adherence to policies and procedures.

- Technical Skills: Proficiency with computers and Microsoft Windows.

- Client Service: Excellent client service skills with patience and empathy.

- Interpersonal Skills: Strong communication, leadership, and organizational abilities.

- Attendance: Regular and Predictable attendance

Experience:

- Preferred: Prior teller experience or at least 1 year of cash handling and client service experience.

Physical and Mental Job Requirements:

- Communication: Clear verbal communication and comprehension.

- Manual Dexterity: Ability to operate office equipment and computer terminals.

- Physical Stamina: Capable of standing or walking for extended periods.

- Visual Acuity: Sufficient vision for computer work.

- Mobility: Coordination and lifting up-to 20 pounds as necessary.

- Travel: Must be willing to travel to various bank locations within the region as needed.