Associate Customer Success Engineer

A career that’s the whole package!

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Conga accelerates the customer’s journey to becoming a more connected and intelligent business. The Conga Advantage Platform is recognized worldwide for enhancing this journey, bringing together Configure, Price, Quote, Contract Lifecycle Management, and Document Automation capabilities on a single open platform. It integrates seamlessly with any ERP, CRM, and Cloud. Powered by a unified data model and purpose-built AI, Conga helps companies achieve a unique advantage—one built on seamless connection, actionable intelligence, and scalable growth.

Our approach is grounded in the Conga Way, a framework that encapsulates our values and drives everything we do as an organization—from hiring to decision-making and product development to colleague programs. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture. 

Job Title: Associate, Customer Success Engineer

Locations: Broomfield, CO; Indianapolis, IN; Remote

Reports to: Manager, Customer Success

 

A quick snapshot…

The Associate, Customer Success Engineer will bring Conga’s best ideas, innovations, and capabilities and match these to the customers' business goals, driving greater value for the customer. In this role your focus will foster customer relationships and leverage your product expertise to serve as a trusted advisor, providing guidance, usage/adoption recommendations, risk identification, and mitigation. The number one goal of this role is to improve the retention rate of the customers we support.

  

Why it’s a big deal… 

This role is foundational to our strategy as a company. Conga continues to invest in Customer Experience to ensure our customers receive quality care and support from our Conga team. When you join, you will go through a dedicated new hire onboarding experience that sets you up for success leading to quick impact with your customers. Associate, Customer Success Engineers are uniquely equipped with very strong communication skills, are resourceful as natural collaborators, and develop loyal customers through targeted and strategic engagements.  As a customer advocate, you are an innovative thinker who can articulate business value and coach customers to maximize the return on investment.  As a subject matter expert of our Conga products, customers will benefit from your expertise resulting in positive customer experiences, impact, and sentiment.  As an Associate, Customer Success Engineer working cross functionally across the business, we will provide exposure and equip you to grow your career at Conga.

 

 

Are you the person we’re looking for? 

 

Technical experience. You bring a unique experience using or administering a Contract management or DocGen product for at least 2 years. Product knowledge is critical to the success of this role as our number one focus is to drive value, adoption and retention of our customer base.  You will be providing customers with the expertise they need to see ROI and can’t be afraid to challenge customers with how they are using the product if it is against best practices. In addition to Conga product experience, having Salesforce administration experience will make your day-to-day easier.

 

A consultive approach. You have at least 2 years' experience coaching technical customers to improve their product configuration and set up. Being able to challenge a customer in a professional manner is critical in this role as your goal is to get the customer to follow best practices to achieve the best possible outcome.

 

Champion your customer. You understand that customers are at the center of our business, and you take that seriously. With more than 10,000 customers around the globe entrusting Conga with their business, we’re committed to their success. We would love to hear how you will, too!  

 

Strong relationship builder and customer experience enthusiast. It’s important that you genuinely enjoy building relationships. It’s not enough to simply be nice to others and enjoy working with others—the right person will be truly invested in getting to know our clients, their business use case, and provide the highest level of service and support. Being curious will drive your success in this role.

 

Strong communication and interpersonal skills.