Principal Interaction Designer - OpenShift AI

About the job

Red Hat is on a mission to be the catalyst in communities of customers, contributors, and partners creating better technology the open source way. To help fulfill that mission, the User Experience Design (UXD) team is looking for a Principal User Experience Designer to join our OpenShift AI design team.Red Hat OpenShift AI leverages open source tools and recent developments in AI and Hybrid Cloud to deliver value to Data Scientists and MLOps engineers interested in model development, model serving, data pipelines and more. 

 

Learn more about OpenShift AI and design at Red Hat. 

 

Diversity, Equity & Inclusion at Red Hat

Red Hat’s culture is built on the open-source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)

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What you will do

We're looking for someone with excellent problem-solving skills who can decompose complex problems, and lead other designers to produce simple, intuitive experiences for people who are building AI-powered applications.  As a Principal User Experience Designer, you will:

• Consider an end-to-end user experience that spans product onboarding, usage, and support across multiple technical areas.
• Take on a leadership role as a subject matter expert with a team of researchers, designers, and front-end developers to build user experiences in your product area.
• Be comfortable leading engagement with product stakeholders and external customers to understand and extract use cases that form the basis of product designs and implementations. 
• Partner with stakeholders across Red Hat to gather business requirements and present recommendations. 
• Perform or participate in planning user research to inform or validate design decisions.
• Understand and communicate the information architecture, workflows, and processes surrounding the user experience.
• Create mockups, wireframes, and other design deliverables
• Build relationships with engineers  and product managers to support successful development.
• Identify usability issues and make solid recommendations for improvement, working with stakeholders to prioritize against competing requirements. 
• Actively participate in PatternFly, our community-built design system, as both a user and contributor.
• Make time for fellow designers to provide feedback and mentorship.

 

What you will bring

What you will bring

• Experience advocating for a high-quality user experience through every step of the process and across team boundaries.
• Collaborate across teams and feel comfortable explaining your ideas and process to other people.
• Use data to inform design decisions.
• Adapt to changing situations, needs, or requirements. 
• A portfolio of work that demonstrates your process and skills demonstrating a proactive approach and natural curiosity in the work you do.

 

Preferred qualifications

• Bachelor's degree or higher in interaction design, visual design, human computer interaction, human factors, computer science, or a closely-related area
• 10+ years of experience with designing user experience for enterprise applications
• Experience designing for users involved in AI/ML application lifecycle: ML ops, Data Science, model tuning (strongly preferred)
• Proven track record of leading design creation and delivering high-quality results on schedule, working with internal and external stakeholders including business people and custome