Head of Customer Delivery Retail Property

Title:

Head of Customer Delivery Retail Property

Company:

Everest Insurance Company

Job Category:

Underwriting

Job Description:

About Everest:

Everest is a global leader in risk management, rooted in a rich, 50+ year heritage of enabling businesses to survive and thrive, and economies to function and flourish. We are underwriters of risk, growth, progress and opportunity. We are a global team focused on disciplined capital allocation and long-term value creation for all stakeholders, who care deeply about our impact on communities and the wider world.

•  Advance Your Career at Everest Insurance

  Position: AVP, Head of Customer Delivery – Retail Property
  📍 Preferred Locations: Atlanta, Boston, Chicago, or Warren, NJ

  Are you ready to lead with purpose and drive strategic impact? As the AVP, Head of Customer Delivery – Retail Property, you’ll take on a high-profile leadership role within Everest Insurance’s Underwriting Services Team. You’ll oversee multiple teams across the U.S., serve as a key liaison between Underwriting and North America Operations, and play a pivotal role in shaping operational excellence and transformation.

    What You’ll Do:

   Lead Teams & Drive Operational Excellence:

• Manage two core teams (20+ members) supporting Retail Property Underwriters, with matrix oversight of Wholesale Property.
• Oversee audit responses and apply root cause analysis where needed.
• Foster a culture of accountability, engagement, and continuous improvement.
• Recruit, mentor, and empower your extended leadership team.

•  Align Strategy Across Functions:

• Act as the primary liaison between Retail Property Underwriting and North America Operations, including Data & Analytics.
• Provide strategic guidance to senior leaders on operational and technology initiatives.
• Coordinate cross-functional projects that support product leaders and broader business goals.
• Lead initiatives such as broker data management, product filings, and alignment with Corporate Underwriting guidelines.

•  Deliver Results & Lead Change:

• Achieve operational metrics and customer experience goals through proactive monitoring and problem-solving.
• Champion change management to support adoption of new tools, workflows, and strategic initiatives.
• Break down silos and apply best practices to ensure long-term operational sustainability.

•  What You Bring:

• Bachelor’s degree or equivalent business experience.
• 10+ years in (re)insurance, including 5+ years in strategic leadership.
• Minimum 5 years of experience in Retail Property leadership.
• Proven success in operating model transformation and change management.
• Strong background in project management and cross-functional delivery.
• Experience in matrixed and virtual environments is a plus.
• Demonstrated ability to deliver on key performance indicators.

•  Skills That Set You Apart:

• Strategic thinking with strong organizational and execution capabilities.
• Excellent communication and relationship-building skills across all levels.
• Ability to lead high-performing teams and manage through change.
• Data-driven mindset with strong planning and problem-solving abilities.
• Passion for process improvement and leveraging technology for business impact.
• Comfort navigating ambiguity and driving clarity in evolving environments.
• High sense of ownership, urgency, and accountability.

At Everest, you’ll be part of a team that values innovation, collaboration, and long-term success. If you’re ready to lead with purpose and make a meaningful impact, we encourage you to apply.

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The base salary range for this position is $152,000 - $214,000 annually. The offered rate of compensation will be based on individual education, experience, qualifications and work location. All offers include access to a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, 401k match, retirement savings plan, paid holidays and paid time off (PTO).

What if I don’t meet every requirement? At Everest we are dedicated to building an inclusive and authentic workplace. So, if you are excited about this role but your past experience doesn’t align perfectly with every element in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know i