Medical Assistant II- (Mobile Health Unit)

Department:

12121 AMG Beverly - Mobile Health: IL

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

• Medical Assistant (Mobile Unit) will be required to work a flexible schedule as it meets the community needs this includes nights and weekend as needed during Peak seasons.

• Medical Assistant may also be required to support other Mobile Health Units as needed depending on scheduling and staffing needs.

• Medical Assistants will also support enrollment and tracking of patient care data.

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

Medical Assistant will share some of these duties:

1.) Greets and accurately registers patients in EMR system verifying essential billing and demographic information.

2.) Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.

3.) Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.

4.) Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails.

5.) Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate.

6.) Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. May coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery.

7.) Notifies patient care area when patient has arrived and is ready to be seen. Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays.

8.) Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary.

9.) Performs other related duties as required.

• Billing Services: Ensures the collection of maximum possible fees at the time of service and accurate follow-up billing information on the patient and payer.

1.) Reviews encounter forms for accuracy and completeness, checks with physician for missing information.

2.) Enters patient charges into the EMR system according to established policies and procedures.

3.) Batches encounter forms and balances charges.

• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

1.) Ensures the availability of properly prepared patient medical records, daily schedules and related forms. Maintains medical record including loose filing and re-filing of charts daily. Pull and prepares charts for appointments.

2.) Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.

3.) Releases information from records, only according to corporate policies and procedures.

Major Responsibilities:

• Performs all the functions of a Medical Assistant I Med Grp such as preparing and rooming the patient, clinical integration focus, performing laboratory procedures, assisting the Physician/Advanced Practice Clinician (APC) with procedures and administering routine medications, under Physician/Advanced Practice Clinician (APC) orders or medical group approved standing order/protocol.
• Follows through with necessary procedure or test requests, pre-approved care algorithms, new appointment times and referrals to other facilities or services. Refers questions to Registered Nurse and Physicians/APC per scope of practice guidelines and relays information back to patient as directed.
• Communicates with Physician/APC and other members of the health care team to ensure smooth clinic flow and adjusts as necessary.  Effectively communicates accurate and timely information with the patient.<