Service Sales Specialist

Company Description

Instron is a global organization that designs, manufactures, sells and services mechanical testing systems.

Have you ever wondered how a potato chip always has the right crispiness level? Or, how your game controller can survive several drops whether you are excited for your win or upset by a loss? How about eyewear being able to withstand impact forces? Visit Instron’s YouTube Channel to see our customer’s applications. And, check out Facebook Watch at https://fb.watch/a8ILPde4GP/ for additional video.

Our systems are trusted by 95% of the world’s largest manufacturing companies to gather critical data, informing the design of components and materials. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.

Job Description

The Service Sales Specialist is a vital member of the Inside Service Group.  The position is responsible for the sales and renewal of service contracts and Support Agreements.  The role of the position is to be a highly proactive “can-do” single point of contact for customers and to manage the long-term customer relationship, in coordination with other regional team members.

Principal Duties & Responsibilities:

• Pro-actively contacts existing and potential customers in an attempt to sell/extend their service and/or technical support agreement.
• Maintains a positive attitude toward customer relationships with emphasis on responsiveness and ownership of the customers’ situations.
• Contributes to the positive team environment that total customer satisfaction requires.
• Implements territory sales strategy, in coordination with other members of the Account Management Teams, to maintain and build relationships with existing customers and to identify and qualify prospects.
• Provides customer support through diligent follow-up to maximize customer satisfaction and the customer’s lifetime commitment to our products.
• Demonstrates technical competence in service products and applications, ensuring proper sales application to meet customer needs for after-market products and to properly qualify leads for machines.
• Maintains and develops their territory’s customer database through input of information related to service and support agreements.
• Coordinates with the product line Service Engineers and Service Managers for backup and specialty technical support including applications requirements, competitive selling, systems configurations and custom quotations.
• Engages in department-wide projects including improvements to efficiency and development of service sales strategy.

Qualifications

Knowledge, Skills and Abilities Required

• Minimum 3- 4 years’ experience in an inside sales position within a service and/or technical support environment.
• Must present a professional and energetic phone presence coupled with strong interpersonal skills as well as selling experience of service, software or technical support contracts in a technical market.
• Customer Service oriented, responsive person with a positive, “can-do” attitude.
• Team player - Must be comfortable working as part of a team while achieving individual objectives.
• Strong computer skills and full command of all MS Office products.
• Ability to understand technical information.
• Associates degree in a business discipline required, bachelor’s degree preferred.
• Ability to work extended hours as necessary to attend regional needs.

Additional Information

Take this opportunity to join a successful team where you can make an immediate impact.  Enjoy excellent on and off the job training, a competitive salary, and a generous benefits package that includes health, dental, life and LTD insurance, 401k (with match), and a 100% tuition reimbursement program.

Instron is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability