Sr Engineer, Software Engineer - Life New Business Production Support

If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Role can be filled in Columbus, Ohio, Des Moines, Iowa, Scottsdale, Arizona and current remote associates will also be considered. 

As a member of Production Support on the Wing Walkers line, you will research, implement, and manage applications. Identifying areas for modification and correction in existing applications and subsequently developing these modifications.  

 

Communication is key for this role as you will be interfacing with both IT and Business partners.  You will focus on a blend of skills enabling efficient researching and resolution of issues that allows applications to function properly and support continuous deployment all improving speed to delivery for our business partners. Off hours support will be required of this role as there will be on call rotation and potentially implementation deployment responsibilities. 

 

Key Responsibilities:  

• Immediate Resolution Support for P0 Incidents (On Call).

• Resolution/Mitigation Support for Incidents (P1-P4).

• Example: Action needed by IT team on policy for user to be able to continue processing.

• Participate and provide information/analysis for RCA activities related to incidents.

• Resolution/Mitigation Support for Tasks (aka Walk Ups). 

• Example: Unknown error occurred and a work around was possible, business wants to understand what happened so a defect can be written if applicable.

• Plan, Coordinate, Facilitate & Validate DR activities.

• Validation Support for Infrastructure Release activities.  Including but not limited to Releases & Patching. 

• Plan, Coordinate, Facilitate & Validate production implementations. 

• Resolution/Mitigation Support for Problem Tasks (PTASK). 

• Support for Information Risk Management (IRM) & Audit activity. 

• Support for Infrastructure activity.  Including (but not limited to) Upgrades, Tool Migrations and Technical Detail Verification. 

• Request Maintain and Support ID & Access Management. 

• Develop, Maintain and Support application monitoring. Tools including but not limited to Splunk, New Relic and FullStory. 

• Gain Knowledge & Understanding of Production Operations to Ensure Code Quality. 

• Participate and provide feedback in Implementation Planning, Design and Code Reviews. 

• Resolution/Mitigation Support for Universal Automation Center and Batch Jobs. 

• Run Reports Per Business Request.