Store Manager - Pleasanton Stoneridge

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

 

Job Overview

The Store Manager leads sales and customer service efforts at Macy’s. They oversee all aspects of store operations including selling/service, merchandising, sales promotion, store maintenance, expense management, shortage prevention, and sales support functions. Through training, coaching, and development, they cultivate growth among their team. Additional duties are performed as assigned.

 

What You Will Do

Sales

• Drive sales by fostering a customer-centric selling culture.
• Develop the team through coaching, follow-up, and recognition. 
• Ensure adherence to weekly business review amongst leadership team; support action plans to address deficiencies.
• Identify business-driving opportunities.
• Ensure consistent execution of merchandise presentation, sales events, sizing, pricing, and signing standards.
• Actively manage hours by ensuring strong attendance and weekend hours utilization.
• Coach the leadership team to achieve Colleague Star Reward goals by emphasizing program benefits.
• Provide leadership in delivering all Company initiatives; clearly communicate objectives and priorities to the team.
• Establish a high level of awareness and effectiveness in shortage prevention; ensure compliance with all policies and procedures.

Customer

• Coach Professional and Hourly Colleagues to consistently deliver selling behaviors that enhance customer experience.
• Mentor Sales & Customer Service Managers to actively coach Colleagues using weekly Sales Reports and engage with Colleagues through formal and informal observations focused on selling behaviors.
• Review and utilize all reports and Colleague observations to provide constructive feedback to leaders and identify areas for improvement.
• Celebrate and recognize successful selling behaviors; coach the store team to continuously improve sales performance.
• Ensure active supervision presence throughout the store.
• Maintain high standards of customer readiness; ensure a clean, organized, and easy-to-shop store environment.

People

• Recruit a qualified team of sales-focused leaders and build a talent pipeline for future advancements and promotions.
• Ensure timely completion of required training and leadership engagement with new hires.
• Promote a culture of recognition by executing Macy’s recognition programs and energizing, engaging storewide rallies.
• Hold leadership team accountable for consistent coaching. 
• Use talent strategies and tools for colleague talent development, promotion, and advancement.
• Lead the team in supporting local community initiatives, contributing to stronger, healthier places to live and work.
• Maintain regular, dependable attendance and punctuality.
• Actively fill open positions, prioritizing internal colleagues for Customer Experience, Commission, and Specialized Selling areas.
• Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover.
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline colleagues; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues.

 

Skills You Will Need

Team Development: The ability to see the potential in others and seeking to unleash it, helping colleagues reach their goals and perform to the best of their ability. 

Drive for Results: Understanding of the importance of meeting or exceeding established targets and ability to drive critical activities to completion.

Strategic Impact: Knowledge of how to visualize, plan and lead the execution of critical strategies for the success of the organization.

Collaboration: Understanding the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.

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