Client Service Representative- Business License

Client Service Representative

Lewisville TX/Tallahassee, FL/Wilmington, DE 

On-Site

Monday - Friday, 9:00 am - 6:00 pm

The Business Licensing team is seeking a Client Service Representative to join our Business License team. This role offers an opportunity to provide exceptional support to one of our larger retail clients, ensuring a seamless and positive experience.

 

Some of the things you’ll be doing:

• Build relationships with our clients to better understand their unique needs and concerns

• Fulfill requests and answer questions for internal and external customers

• Respond promptly to customer inquiries via phone or electronically

• Provide excellent customer service to both internal and external clients

• Organize the workflow to meet customers’ time frames and demands

• Navigate between multiple databases quickly and accurately

• Recommend process improvements where applicable

• Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services

 

What technical skills, experience, and qualifications do you need?

• Experience working in a customer service or administrative capacity

• Energetic self-starter who thrives in a fast-paced, team-oriented environment

• Attention to detail and accuracy

• Strong prioritization and time-management skills

• Flexibility and agility, with the ability to multitask

• Problem-solving skills

• Strong computer skills and proficiency in MS Office, Word, and Excel

• Effective verbal and written communication skills

• Salesforce experience a plus

• Respond to customer inquiries promptly and professionally, via phone, email, and live chat.
• Handle customer complaints and provide effective resolutions, maintaining a high satisfaction rate.
• Process orders, returns, and exchanges efficiently, ensuring accurate transaction management.
• Stay updated on our client's products and services to offer informed recommendations.
• Collaborate with internal teams to resolve complex customer issues promptly.
• Conduct regular quality checks to maintain high service standards.
• Generate and analyze customer service reports, identifying areas for improvement.
• Provide valuable feedback to the client, contributing to their continuous improvement initiatives.
• Ensure data privacy and security compliance, maintaining customer confidentiality.
• Maintain a positive and professional attitude, representing our company's brand.

• A high school diploma or equivalent is required, with a bachelor's degree preferred.
• 1-2 years of experience in a customer service role, with a retail or e-commerce background.
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Strong problem-solving abilities and a proactive mindset.
• Proficiency in CRM systems and Microsoft Office suite.
• Ability to manage a high volume of customer interactions independently.
• Flexibility to work varied shifts, including weekends and holidays.
• Excellent organizational skills and time management.
• A positive attitude and a passion for delivering exceptional customer service.
• A commitment to continuous learning and professional development.

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. 

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

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