Customer Service Coordinator

Division

Vulcan Steel Products

Overview

The Customer Service Coordinator has a critical role in supporting project execution by creating material orders, ensuring complete and timely deliverables, creating and customizing documentation, and administrative project management support.

Responsibilities

• • Process customer orders and ensure complete and timely delivery of material.
  • Request and receive project files.
  • Process and log change orders and no-charge deliveries.
  • Analyze and compare material list for cost analysis.
  • Assist project managers as needed. Coordinate customer requests in the project manager’s absence.
  • Update database to ensure accurate reporting.
  • Adapts to evolving processes and participates in continuous improvement efforts to enhance efficiency and quality.
  • Maintains a high level of attention to detail and accountability, ensuring follow-through on all responsibilities.   

Qualifications

Required

 

• • • Experience in inventory, logistics, or related business applications.
    • Working knowledge of database systems for data entry and reporting.
    • Proficiency in Microsoft Excel, Word, and Outlook
    • Ability to communicate effectively and professionally; both verbally and in writing with all levels inside and outside the organization. 

 

Preferred

 

• • • Prior CLP or NMBS knowledge and experience will be preferred.
    • (2-3) years of experience in the construction or building materials Industry.

 

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.