Senior Quality Control Specialist

As one of the largest premium finance companies in the country, FIRST Insurance Funding provides full premium finance services, plus additional services built specifically for agencies. We pride ourselves on the variety of incentive programs, services, and technology we offer. This not only helps grow the agents, brokers, and companies we partner with, but also helps them better serve their clients. FIRST Insurance Funding is a subsidiary of Wintrust, a financial services company with more than $66 billion in assets.

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 11 years) and Employee Recommended award by the Globe & Mail (past 6 years)
• Competitive pay and discretionary or incentive bonus eligible
• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
• Family-friendly work hours
• With 200+ community bank locations, we offer opportunities to grow and develop in your career
• Promote from within culture

Why join this team?

• We have a culture that encourages an entrepreneurial spirit
• We offer multiple opportunities for development and upward mobility

Job Description Summary

This senior level position will oversee key quality control measures across the business unit.  This position will focus on verifying and providing oversight assistance to management as needed. Will lead by example and ensure that identified processes are completed properly under FIRST’s quality assurance program at an expert level. Additionally, this position ensures accuracy of CRA reporting and performs BSA monitoring for FIRST.

What you'll Do

Quality Control:

• Demonstrate strong attention to detail and high levels of accuracy.
• Demonstrate understanding of department processes and interdepartmental workflows.
• Complete quality control reviews for assigned processes in a timely manner. 
• Escalate issues or findings for management review and remediation.
• Create and/or maintain reporting of results and/or exceptions as required.
• Develop trend analysis reporting and present to department management.   

CRA Reporting:

• Demonstrate intermediate to high level understanding of the FIRST’s CRA methodology.
• Maintain working knowledge of the CRA requirements for FIRST.
• Successfully perform accurate manual geocoding on medium and high difficulty loan addresses, with minimal involvement from management.
• Perform CRA address maintenance in account management system.
• Create and maintain manual geocode reports for submission to Wintrust Compliance.
• Assist management in completing WTCF Compliance issues reviews and responses, as needed.

BSA Monitoring:

• Demonstrate high level understanding of the BSA monitoring requirements for FIRST.
• Perform monitoring tasks with minimal errors/discrepancies as assigned by management and/or Wintrust BSA.
• Maintain results according to outlined procedure and/or process guidelines.
• Execute reporting requirements as defined by BSA procedures.

General Requirements:

• Assist with policy, procedure and job aid maintenance along with other high-level governance tasks.
• Perform special assignments/projects as assigned by management and/or lead special projects.
• Serve as management’s back up, as needed, to represent the department and for team member questions and concerns.
• Demonstrate strong problem solving skills and ability to present recommendations to management.
• Assist in training team members and onboarding new department tasks/processes.
• Understand the department’s basic functions and obligations to key stakeholders
• Complete quarterly compliance reviews
• Attend department meetings and functions
• Draft/outline annual job and professional development goals

Knowledge/Skills/Background/Experience

• 5-7 years experience
• Regulatory Compliance, Internal Audit, or Risk Management experience required
• Bachelors degree preferred
• Intermediate Excel skills
• Concise and clear communicator, written and verbal
• Experience writing job aids, procedures and/or documentation used across a department or function
• Strong attention to detail and high levels of accuracy

Benefits

Medical Insurance • Dental • Vision • Life insurance • Accidental death a