Senior Site Reliability Engineer I

About the Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com

Role Definition

This is a developed professional level role for an SRE. Individuals are responsible for challenging reliability and toil reduction projects. At this level, SREs have hands-on experience across most SRE practices. They have a good understanding of how to observe distributed systems and their dependencies, and how to automate recovery to protect service levels. SREs are on-call and assist others during incidents. They contribute to process improvements through experience and knowledge.  Individuals in this role provide informal guidance to junior staff. 

Scope and Key Responsibilities

• Creates monitoring queries and establishes service level baselines

• Supports senior engineers during incidents

• Makes contributions during post-mortems and RCAs

• Participates in disaster recovery tests

• Implements automation and executes code in production environments

• Contributes to SRE knowledge documentation

Functional Competencies/Technical Skills:

Design for Reliability

• Can support architecture and senior engineers in the creation of infrastructure topology drawings and deployment workflows.

• Can carry out the testing of availability, reliability, and recoverability in non-production environments.

• Able to benchmark and document test performance results to support production readiness reviews.

• Has advanced hands-on experience of DevOps practices including monitoring, virtual networks, cloud storage, containers and orchestration, CI/CD, configuration management, and securing cloud applications.

Disaster Recovery

• Capable of participating on-call to assist in the recovery of Major Incidents (for production environments).

• Can test system and component failover within and between geographic regions (for production environments).

• Able to automate the recovery of systems and components using Infrastructure-as-Code and Configuration Management scripts.

Incident Management

• Has the ability to create and/or present RCAs including the executive summary, timeline, detailed impact statement, follow-on actions, and residual risks.

• Can lead scenario modelling exercises and the creation of workflows which are triggered by a breach of SLO.

• Able to participate on the on-call rotation and provide on-call support for other SRE engineers.

• Can write advanced automation scripts for incident response including failovers and rollbacks.

Reliability Culture

• Can contribute to SRE knowledge base articles and training material.

• Able to analyze toil by looking at ticket trends and can make recommendation for the team on focus areas.

• Can independently work on small toil elimination projects.

Observability

• Has a deep technical understanding of obse