Client Solutions Manager, Large Customer, LinkedIn Marketing Solutions

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role will be based in San Francisco, Chicago, or New York City. 

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

LinkedIn Marketing Solutions: We help businesses achieve their marketing ROI objectives with a suite of superior products that includes native advertising and programmatic channels. We are investing in the Content Marketing ecosystem through various thought leadership initiatives that will enable us to capture the opportunity that the market provides.   

The Large Customer Group, LinkedIn Marketing Solutions, is searching for a Client Solutions Manager to manage relationships with our largest and often most complex customers. This person will leverage their knowledge of digital and social media, communication and relationship building skills, and analytical abilities to provide campaign intelligence and campaign strategy consultation, including identifying areas where LinkedIn can provide more value to our clients. The Client Solutions Manager will be measured by their ability to build, cultivate, and partner with our clients as well as their ability to drive incremental revenue. The Client Solutions Manager is a nimble team player who is comfortable managing multiple clients, campaigns, and projects concurrently.   

Responsibilities:   

• Build trusted relationships with clients by providing best-in-class customer experience by proactively identifying and solving customer challenges 
• Partner with cross-functional teams across Insights, Content Solutions, Measurement and Operations to collaborate on campaign activation, optimization, measurement to drive toward client goals 
• Consult and advise customers and agency partners on re-investment and net new investment strategies and tactics to maximize a brand’s impact on LinkedIn 
• Consult on, and drive implementation of, client media campaigns including audience targeting, products, ad formats, content best practices, performance, and proving return on objectives through campaign insights 
• Educate customers and partners on new products, partners, technology, campaign manager tool capabilities and LinkedIn best practices
• Serve as voice of the customer and field to collaborate with LinkedIn product teams to improve offerings and drive scaled adoption 

Qualifications

Basic Qualifications: 

• 3+ years of experience in advertising, marketing, or sales    
• 2+ years of media sales, digital media account management or auction based or programmatic campaign management and optimization experience

Preferred Qualifications:   

• BA/BS degree or equivalent practical experience   
• Demonstrated ability to understand marketing & digital media metrics   
• Ability to conduct regular forecasts and reports   
• Ability to think strategically with a proven track record of achieving results by connecting a customer’s pressures with data-driven products and solutions 
• Demonstrated understanding of internet advertising technology and marketing automation   
• Know-how of the digital industry landscape   
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision   
• Strong customer engagement and stakeholder management skills, ownership of agency and client relationships 
• Ability to build insights-backed narrative to support strategic storytelling and investment recommendations 
• Ability to work independently and collaborate cross-functionally   
• Demonstrated commitment to understanding and prioritizing the needs of the customer   
• Enthusiasm for adopting AI and emerging tools to improve efficiency and impact.
• Know-how of sales planning & CRM tools 

Suggested Skills: 

• Digital Marketing 
• Digital Advertising 
• Strategic Communications 
• Solution-based Selling 
• Campaign Management 

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