Front Desk Associate - Pulmonary

Description

Roswell Park Care Network has an excellent opportunity for a Front Desk Associate at our beautiful Pulmonary Practice location in Williamsville, NY. 

Brief Description of duties:

Performs general clerical support functions for the PC Practice. Welcomes patients and visitors; answers routine inquiries; screen calls; assists visitors and patients; schedules appointments; sets up referrals; maintains patient charts; performs insurance verification/eligibility; collects copays and patient balance payments at check-in; completes patient portal invitation on every patient. Performs the above duties and responsibilities in a confidential environment requiring direct supervision with limited latitude for utilizing judgment and initiative.

• Welcomes visitors in a professional and friendly manner, determines nature of business, and announces visitors to appropriate personnel
• Coordinates and prepares patient’s appointments and itinerary
• Checks insurance eligibility and verification on every patient
• Collect and scan insurance and other required documents
• Checks report to ensure coverage and proper co-pay collection
• Confirms insurance eligibility and verification prior to scheduling new patient appointments
• New patient intake including entry into EMR
• Invites every patient to join the patient portal and includes proper paperwork and education to the patient
• Patient check-out
• Enters data from source documents into computer following format displayed on screen and enters necessary codes; compiles, sorts and verifies accuracy of data to be entered; responds to inquiries regarding entered data and makes corrections as necessary
• Answers telephones, routes callers, takes messages and provides routine information to callers
• Acts as a liaison between patient and physician and other incoming Institute and community calls
• Monitor’s voicemails and returns calls
• Creates reminder call and no-show report for Phone Tree
• Call no show appointments
• Creates and mails patient letters (no show and 3 call attempt)
• Provides assistance to patients and family members; refers questions to the appropriate personnel
• Maintains, sorts, files, and obtains patient records, files and/or charts
• Retrieves patient records, test results and/or charts from outside sources
• Coordinate’s referrals, as directed, to providers outside of the practice
• Prepares paperwork and patient records related to their area of responsibility
• Interact with fellow workers in a way that promotes a respectful and cooperative working environment

Requirements

 EDUCATION & EXPERIENCE

• Must have 1 year customer service experience in healthcare or physician office.  
• Successful completion of an accredited medical office assistant education program; or
• High School diploma or G.E.D. 
• Must have experience working in Windows and with MS Office software
• EMR experience preferred.