Continuous Quality Improvement Manager

Description

About Us:Founded in 1970, CALM is a community-based mental health agency serving Santa Barbara County with a mission to prevent childhood trauma, heal children and families, and build resilient communities. Our team of CALM staff and dedicated volunteers share a vision of supporting every family in our community so that every child thrives.
CALM’s guiding principles are:Clinical Excellence | All-in Approach | Leading the Way | Meaningful Relationships
Why CALM?It’s an amazing time to join us as CALM was just awarded a substantial $694,000 grant from the Department of Health Care Services to implement and scale Child Parent Psychotherapy (CPP) across Santa Barbara County! This exciting opportunity affords CALM the resources to establish an 18-month learning collaborative for up to 18 therapists with dedicated time for training, consultation, and implementation of CPP and the ability to hire and train a new Clinical Supervisor in this modality and CALM’s other evidence-based practices.  
What is Child Parent Psychotherapy? CPP is an intervention model for children aged 0-5 who have experienced at least one traumatic event (e.g. maltreatment, the sudden or traumatic death of someone close, a serious accident, sexual abuse, exposure to domestic violence) and/or are experiencing mental health, attachment, and/or behavioral problems, including posttraumatic stress disorder (PTSD). You can learn more here.
Work for a mission driven organization committed to transparency, collaboration, and communication. Our values are at the heart of what we do.
Summary: CALM is looking for a driven and dedicated Continuous Quality Improvement (CQI) Manager to join its CQI Department. 

In coordination with the clinical leadership team, the Continuous Quality Improvement (CQI) Manager is responsible for improving the effectiveness and efficiency of CALM’s processes and services. The CQI Manager provides leadership and operational oversight of the agency’s county-wide quality assurance team, ensuring services are delivered in accordance with established best practices, regulatory requirements, and organizational standards. The CQI Manager is responsible for ensuring that all clinical services remain in compliance with local, state, and federal regulations. The CQI Manager reports to the Senior Manager of CQI and Doctoral Training.  

How you will make an impact: 

• Guide and drive forward the vision for CALM’s Quality Assurance (QA) Team.  
• Develop strategies to analyze, sustain, and optimize operational processes.   
• Lead quality improvement workgroups and monitor and report on the progress of improvement projects through key performance indicators.  
• Contribute to strategic planning and guide objectives of the operations plan to further the development of quality improvement and assurance practices.  
• Recruit, train, and supervise staff to ensure quality assurance and regulatory compliance across all office locations. 
• Facilitate weekly QA team meetings to support county wide continuity. 
• Facilitate monthly caseload compliance meeting between QA and Program Managers.  
• Evaluate staff performance, provide feedback, and address performance/disciplinary actions as needed. 
• Develop and maintain a comprehensive quality assurance program manual to support the consistency and sustainability of QA operations. 
• Collaborate with the CLT to monitor and maintain CALM’s Policy and Procedure Manual, ensuring adherence to State regulations, site safety, agency governance, HIPAA compliance, and other standards. 
• Oversee the use of EHR systems to meet reporting requirements for contracts, ensuring accurate and timely data submission. 
• Ensure timely communication and distribution of compliance standards, grievances and updates, from partner agencies to CLT as needed. 
• Oversee the creation and implementation of procedures to track and evaluate clinical productivity monthly.  
• Keep current with contract requirements and quality assurance practices through ongoing education, seminars, and professional networking. 
• Collaborate with the leadership team to ensure completion and submission of contractually required reports. 
• Maintain a regular presence in all regional offices to support QA operations. 
• Other duties and special projects as assigned. 

Compensation & Benefits:

CALM offers an array of clinical opportunities, including promotion, prevention, early intervention, and treatment in an array of settings, including CALM’s clinics, early c