Program Manager, Regulatory Operations

The Principal, Regulatory Operations Program Management is a seasoned specialist responsible for supporting the Program Management function through advanced portfolio and project tracking, analysis, and reporting. This position provides central expertise in program documentation, risk identification, and best practices coordination across Regulatory Operations programs. Working with minimal oversight, this individual contributes to program and portfolio management excellence through sophisticated analysis of project status, resource utilization, and operational effectiveness metrics. This position serves as a subject matter expert on assigned programs and initiatives, coordinating information sharing and advancing operational efficiencies and process improvements within the work area.

Essential Job Functions:

• Serve as a top-level specialist on assigned programs and initiatives that advance operational efficiencies and process improvements within Regulatory Operations. Provide program expertise and counsel on best practices and process optimization.
• Support program and portfolio management activities by identifying and escalating operational risks, issues, and dependencies across programs and projects. Provide timely analysis of portfolio-level risks and emerging issues.
• Coordinate and advance program management best practices across the work area by serving as a front-line liaison with key business areas. Share and distribute key program information to support alignment on program management standards and practices.
• Develop Program Tracking & Reporting: Create and maintain program and project documentation, dashboards, and status reports using enterprise tools (JIRA, PowerBI, SharePoint Lists, Roadmapping tools). Provide regular project status updates identifying operational risks and issues consistently across programs.
• Manage Program Communications & Coordination: Schedule and facilitate program and project meetings; develop meeting agendas, maintain notes, and ensure thorough follow-up on action items. Serve as key liaison coordinating information sharing across work areas.
• Maintain & Advance Program Management Tools: Benchmark and maintain program management tracking tools and systems (JIRA, MIRO, PowerBI, SharePoint) to ensure enterprise tools are leveraged effectively for data visualization and business intelligence. Support implementation of best practices in tool utilization.
• Support Training & Development: Coach and train junior colleagues and team members on program management techniques, processes, and responsibilities. Support development of program management capability across the organization.
• Develop Senior Management Analytics: Create and prepare executive reporting on key initiatives, including portfolio status, resource utilization, success metrics, and performance data using enterprise tools and best practices.
• Demonstration of FINRA’s values.
• Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.

Education/Experience Requirements:

• Bachelor's degree in Business, Project Management, Information Technology, Computer Science, or related field
• 6-8+ years of professional experience in program/project management, process improvement, or business operations
• 3-4+ years of specialist or individual contributor experience in program management, portfolio management, or related functions
• Demonstrated experience managing and analyzing large-scale, complex programs and projects
• Experience working in matrixed environments coordinating across multiple business areas
• Proven track record of strong execution and delivery on project/program objectives

Required Knowledge & Skills:

• Extensive knowledge of program and project management practices and methodologies
• Advanced knowledge of program management tools and platforms (JIRA, PowerBI, SharePoint, Roadmapping tools)
• Strong understanding of regulatory compliance and risk management principles as they apply to programs
• Advanced data analysis and reporting capabilities using business intelligence tools
• Excellent written and verbal communication and presentation skills
• Strong organizational skills with ability to manage multiple concurrent initiatives
• Team collaboration and stakeholder coordination experience
• Experience with process improvement methodologies and operational efficiency optimization
• Preferred: Project Management Professional (PMP) certification or Certified Associate in Project Management (CAPM)
• Preferred: Experience in financial services or regulated industries

Work Conditions

• Hybrid wor