Temporary Museum Membership Associate

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Job Title: Temporary Museum Membership Associate Location: Fort Lauderdale-Davie, Florida Work Type: Temporary Job Category: Non-Exempt Hiring Range: Commensurate with experience Pay Basis:

Hourly

Subject to Grant Funding?: No   Essential Job Functions: Open and close lobby membership desk, count till, record money.

Staff lobby membership desk on scheduled days during regular museum hours.

Greet and assist members and other visitors with membership and ticket inquiries and issues with excellent customer service. Contact a manager to help resolve larger problems.

Process membership and ticket purchases and update required information on member ticket form.
Answer and return phone calls. Must be able to answer questions regarding programs, exhibitions.

Support and work under direction of Donor Relations Associate and Annual Fund Manager in strategies and projects to grow the membership base and revenue; achieve a high retention rate and upgrades among renewing members.

Promote and solicit new, renewed, and upgraded membership among callers, visitors, and in off-site development initiatives.

Provide clerical assistance in the development office as needed.

Provide check-in and check-out assistance at member events as needed. (Free parking is available.)

Support in the management of volunteer-based program to make follow up calls to members on Development/Fundraising activities.

Assist with Work Study staff training and management.

Ensure Membership staff timesheets are complete and accurate.

Collaborates with Visitor Services Manager on all scheduling issues for Federal Work Study Front Desk team.

Performs other duties as needed and directed by supervisor.
Marginal Job Functions:   Required Knowledge, Skills, & Abilities: Superior writing skills are necessary to write and edit letters, proposals, grants, sponsorship decks, reports, and other solicitation materials, and have exemplary verbal communication skills to communicate with a wide range of audiences.

Basic knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint).

Understand the principles of philanthropy, with particular emphasis on major gifts, grants, sponsorships, and foundations.

Strong organizational ability, analytical skills, and attention to detail. Exceptional judgement, professionalism, and discretion in handling confidential and sensitive situations and matters.

Flexible work schedule, with availability to work nights, weekends, and holidays, as needed.

Ability to multi-task
Job Requirements: Bachelor’s/Associate Degree in any related field Required Certifications/Licensures: None Required Education: High School Diploma or Equivalent Major (if required):   Required Experience: A minimum of 1 year of experience in Customer Service Preferred Qualifications:   Is this a safety sensitive position? No   Background Screening Required? Yes   Pre-Employment Conditions: