Client Solutions Manager, Omnichannel Retail

The Client Solutions Manager is a strategic solution-driver who partners with our Omnichannel Retail clients to make sure they are successful with Meta. The role is responsible for building and strengthening customer relationships, providing business insights, driving revenue, advertiser education, and satisfaction through a consultative, data-driven approach.

To excel in this role, you should possess a passion for Meta and the overall marketing ecosystem, along with consultative sales skills and a focus on client service. Developing and maintaining long-lasting relationships with clients, providing consultative sales support, and delivering exceptional client service are key aspects of this role.

You will join a team that is working with some of Meta’s most important clients in the DACH region. This position can be located in either Hamburg or Berlin.Client Solutions Manager, Omnichannel Retail Responsibilities

• Manage strategic marketing conversations with clients, agencies, and partners to identify, create, and implement marketing solutions grounded in achieving measurable business results for our retail industry partners
• Use data and insights to guide solutions that align with clients' marketing objectives, advising on media, measurement, and creation strategies to deliver against specific client goals.
• Build and manage relationships with key clients, agencies and partners
• Educate clients on products, new solutions and best practices to drive adoption and grow existing business partnerships.
• Experience collaborating with internal cross-functional teams and managing complex workstreams
• Identify optimization opportunities for improving campaign performance
• Oversee internal account operations (e.g. revenue delivery, troubleshooting issues, optimization opportunities)
• Outline and oversee measurement strategy, tracking, and results delivery

Minimum Qualifications

• Demonstrated experience working directly with top clients and demonstrated industry experience in marketing, media, or consulting companies
• Consistency in serving as a trusted consultant to partners, establishing meaningful relationships, and driving clients to action
• Demonstrated experience contributing at strategic, operational and tactical levels and delivering actionable insights
• Comprehensive understanding of full funnel marketing & Meta solutions
• Experience working effectively with cross-functional teams and with multiple layers within the organization (internally and externally)
• Proven experience of finding solutions to complex issues, embracing ambiguity and driving impact
• Demonstrated communication and presentation skills at all levels, including external speaker events
• Fluency in English & German

LocationsAbout Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.


Equal Employment Opportunity and Affirmative Action Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@meta.com.