RESIDENT DISTRICT MANAGER II - SFO AIRPORT
Compass GroupAbout the role
Position Title: RESIDENT DISTRICT MANAGER II - SFO AIRPORT
Salary: $130000 - $135000
Other Forms of Compensation: Annual bonus
What makes FLIK click
What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.
Job Summary
As a Resident District Manager at San Francisco International Airport (SFO), you'll have the unique opportunity to lead a high-performing team across multiple premium airport lounge locations, delivering exceptional hospitality experiences to travelers from around the world. This is more than an operations leadership role. It's a chance to drive business results, influence culture, and create memorable guest experiences in a fast-paced, highly visible environment.
In this role, you will provide strategic leadership and operational oversight for multiple accounts, guiding cross-functional teams to achieve excellence in service, financial performance, safety, and client satisfaction. You'll build strong partnerships, lead with innovation, and ensure compliance with all regulatory and company standards while fostering an engaging and inclusive workplace culture.
This position supports three airport lounges within San Francisco International Airport, requiring flexibility to work hours as needed to support the operation. Candidates should be comfortable working in a dynamic environment where schedules may vary based on business demands. Airport parking is fully paid for by the company.
Key Responsibilities:
- Leads, manages, and inspires a diverse team at a large account, with the goal of providing top-notch service to the client, students, and community
- Drives and develops self and team at the account towards building strong relationships with the client(s) and achievement of key performance indicators (profitability, safety, employee engagement, etc.)
- May serve on district leadership team, and participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community
- Ensures decisions are weighed for risk/reward and short/long term implications while gathering input from the team and partners
- Fosters a culture of transparency, understanding, education, safety, and accountability at the account
- Serves as the representative/brand ambassador of the Chartwells team within the district and community; attends key client and community events
- Ensures client needs are met or exceeded, we retain the account, find cross-sell opportunities, and assist in rebid process as directed
- Supports functional areas of operation, including but not limited to safety, marketing, nutrition and culinary
- Ensures adherence to local, state, federal and company policies, and conducts unit audits to ensure conformance for key areas (e.g. food storage, sanitation)
- Maintains compliance with USDA regulations and guidance for all applicable meal and retail programs, along with completing all required reporting on time
- Champions development within the account; conducts performance evaluations, along with succession planning for the account; has full understanding of all roles within operation
- Owns the financial results for the account, and works with leadership to ensure accuracy for reporting, forecasting, and budgeting processes
- Ensures consistent and fair administration of al policies and procedures
Required Qualifications:
- Educational minimum and work experience per USDA Professional Standards for the account(s)
Preferred Qualifications:
- Bachelor's degree and minimum of three (3) years of management experience, preferably in foodservice, hospitality management, plant operations management, environmental services, laundry, or other Support Services area
- Is well-versed in all aspects of foodservice management with a proven track record of success
- Has
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