Strategy, Engagement & Operations Director

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

In this high impact role, you will have the opportunity to showcase your strategic thinking and thought leadership, customer engagement & story telling skills, while also driving day to day execution and innovation excellence.   

Emerging Technology Group (ETG) is ServiceNow’s DT internal incubation group. Being customer zero for ServiceNow products we ensure the products work for us internally and deliver value as it gets in hands of our customers. With AI everywhere, we are responsible for advance technology services which cuts across the enterprise like Search, Conversational Interfaces, Automation, and helping our DT developers to be productivity to build enterprise grade products on ServiceNow Platform. We are focused on accelerating innovations and developing new concepts, forward-thinking solutions and products leveraging ServiceNow’s Intelligent platform. 

If you enjoy learning, growing and making an impact, you will love being in this role. You get exposure to every facet of a business and can make a meaningful impact on the business and on the people who work there. You will face new challenges and priorities every day, which can be invigorating and challenge your thought process. 

This role is part of the ETG leadership team and is a trusted advisor to peers and stakeholders. You will be working closely with our Now on Now team, Product BU, HR & Finance, as well as with other functional Business operations leads.  This an exceptional opportunity to transform the way we work, and to take ETG to the next level.     

What you get to do in this role:   

• Engagement, coordination and alignment across the DT organization for the growing role of ETG. 
• Collaborate closely with Now on Now team to drive event strategy and planning, and customer engagements for ETG presence and maximizing outcomes. 
• Strategize and lead an effective Now on Now product adoption and feedback program from internal and external customers. 
• Lead educational initiatives for ETG practitioners via internal or external channels. 
• Partner with ETG leadership to shape ETG strategy and deliverables across the Enterprise. 
• Drive end-to-end planning for ETG organization- long range planning, and annual budgeting. 
• Design and lead quarterly business reviews, product reviews, all-hands, leadership meetings; drive accountability to business outcomes, closure of action items.  
• Lead prioritization and delivery of digitized core business capabilities, such as resource planning, and performance management framework