Operations Support Technician 1, 2, or Senior

Requisition ID: 19510

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

 

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

 

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

 

Summary

Provides technical and business operations support to SRP department. The responsibilities for this position include managing organizational invoicing, preparation of budget reports and supporting documentation as required by management, assisting Analysts in preparation of budgetary financial and performance plans, and providing operational support to departmental staff in the development of solutions and modification of existing procedures.

What You'll Do

• Works to improve efficiency and effectiveness through support of data analysis and optimization strategies.
• Advises management on budget status of items including additions, reductions, or cancellations of requests and prepares supporting documentation.
• Creates, inputs, and monitors competitive service data and reports results to management.
• Assists Analysts in preparation of budgetary financial and performance measures.
• Assists Analysts in the preparation and analysis of planning studies, reports, and presentations.
• Processes all organizational invoices from both internal and external sources through SAP.
• Produces various accounting reports to track accounts receivables, past due invoicing, and collection activities. Follows SRP corporate accounting standards and practices.
• Acts as the liaison between Corporate Accounting and division.
• Provide operational support to departmental staff in the development of solutions and modification of existing procedures.
• Collaborates with outside agencies, such as utilities, government agencies, developers, engineers, vendors and other stakeholders.
• Provides Technical assistance on special projects as required by supervision.
• Provides support and technical expertise to internal departments.
• Other duties as assigned by Management.

What It Takes To Succeed

• Aptitude for financial analysis.
• Proficiency in MS Office Suite including advanced Excel
• Demonstrated ability to work collaboratively in a team environment
• Demonstrated ability to organize a diverse workload, work independently, and complete work accurately and within deadlines
• Strong analytical and problem-solving abilities, with keen attention to detail
• Excellent verbal and written communication skills.
• Ability to function well in a high-paced and at times stressful en