Jobs and Careers

Solution Architect - Salesforce & Amazon Connect

Remote US, United StatesRemotefull_timeVerifiedPosted 23 Nov 2025

About the role

Solution Architect - Salesforce Service Cloud Voice + Amazon Connect Location: United States - We are fully remote!
Summary:Thunder’s Solution Architect (Voice & Connect) leads the configuration of the solution, working in close partnership with the client engagement team. They also support user story definition, documentation, testing, and collaborate with stakeholders to enable best-in-class Salesforce business outcomes and help our customers love Salesforce, forever.
Ideal candidates bring working, hands-on knowledge of the various Salesforce clouds - specifically Service Cloud Voice and Amazon Connect - in order to optimize existing Salesforce applications and implement new ones.
Responsibilities:

Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
Evaluate client’s business processes and identify opportunities for enhancement
Translate business requirements into functional specifications, business process and business requirement documents
Develop user stories and process diagrams to support the design and development of Salesforce solutions
Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
Document and assign needed technical work to be done offshore, while collaborating with developers to test and verify that solutions meet the business requirements
Help ensure Quality deliverables

Qualifications:

4-6+ years consulting experience within the Salesforce Partner or AWS ecosystems
2+ years of demonstrated track record of hands-on configuration of Service Cloud Voice and Amazon Connect
Comfortable establishing credibility with key customer decision makers and influencers
Strong problem-solving and analytical skills
Ability to assess customers’ business goals and formulate product and services solutions that deliver measurable business outcomes
Ability to distill customers’ strategic business requirements into product insights
Strong verbal/written communication and presentation skills, plus extraordinary listening skills
Eagerness to contribute to overall team expertise, standards, methodologies and practices
Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks
Strong skills in data analysis and creating dashboards
Highly Preferred Certifications: Salesforce Administrator, Service Cloud Voice Accreditation, AWS Cloud Practitioner or AWS Developer
Preferred Salesforce Certifications: Advanced Administrator, Service Cloud Consultant

Why Thunder? Because You Deserve More Than Just a Job.

A Culture of Builders – We’re a remote-first, global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in.
Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.

Perks In Store for You:

Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Come make your mark!
Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest.
People-First Flexibility – We’re always listening