National Sales Account Coordinator

<p></p> <div> <h2><strong>National Sales Coordinator – Sales Support &amp; Customer Operations</strong></h2> <p><strong>Full-Time • Non-Exempt • Office-Based • Monday–Friday (Hybrid)</strong></p> <p>We are seeking a detail-oriented and customer-focused <strong>National Sales Coordinator</strong> to join our team. In this fast-paced, high-volume role, you will serve as a key point of contact for customers and the Outside Sales team—managing inbound inquiries, processing orders, and ensuring a seamless customer experience from quote to delivery.</p> <p>If you thrive in a dynamic environment, enjoy multitasking, and take pride in delivering exceptional service while maintaining accuracy, this is a great opportunity to make a meaningful impact.</p> <hr> <h2><strong>What You’ll Do</strong></h2> <ul> <li>Serve as the primary contact for a high volume of inbound customer and Outside Sales inquiries related to product availability, pricing, order status, invoices, and order processing.</li> <li>Prepare and enter customer quotations into SAP, ensuring accuracy in pricing, product availability, and documentation.</li> <li>Accurately process sales orders, including pricing, payment terms, freight terms, and delivery timelines.</li> <li>Communicate order confirmations and proactively notify customers of any updates or changes.</li> <li>Monitor open orders and backorders; follow up regularly to ensure accurate lead times and timely customer communication.</li> <li>Coordinate closely with inventory and supply chain teams to resolve held or delayed orders and provide detailed updates.</li> <li>Partner with Outside Sales representatives to support customer accounts and maintain strong internal collaboration.</li> <li>Resolve customer issues and inquiries promptly, professionally, and with a solutions-oriented mindset.</li> <li>Maintain a strong working knowledge of company products and equipment to effectively support customers and sales initiatives.</li> <li>Perform additional duties as assigned to support business needs.</li> </ul> <hr> <h2><strong>What You Bring</strong></h2> <h3><strong>Experience &amp; Education</strong></h3> <ul> <li>High school diploma or equivalent required.</li> <li>3–5 years of experience in customer service, sales support, or order processing in a high-volume environment.</li> <li>Experience in a call center or similar fast-paced setting preferred.</li> </ul> <h3><strong>Communication &amp; Interpersonal Skills</strong></h3> <ul> <li>Strong written and verbal communication skills.</li> <li>Ability to professionally e