Medical Assistant

JOB SUMMARY

Under supervision of the Nurse Manager, MA Supervisor, and Charge Nurses, guided by policies and procedures of the Ambulatory Services, the Medical Assistant assists in the delivery of care to patients being seen in the practice.  They will perform assigned patient care procedures in support of the care services provided to patients within the practice. They are required to adhere to the Telephone and House Standards as adopted by the department.  The assistant also assists with front and back office responsibilities, which include scheduling, pre-registering, verifying insurance, obtaining referrals and authorizations and coordination of required medical and financial information.  They work as a team member with other staff and consistently projects a professional, caring and courteous demeanor. 

 

The Medical Assistant is responsible for the efficient patient flow and provides support to multiple physicians. They communicate with referring physicians’ offices, and serves a liaison for the outside providers. They are responsible for insurance authorizations and pharmacy refills, as well as complicated treatment authorizations and hospital admission arrangements. S/he is required to have learn, have flexibility in working at all UCSF sites, assist in any of the departments that fall under the purview of Pediatric Surgical Specialties, and flexibility in floating to Pediatric Medical Specialties when census and staffing allows.

DUTIES & ESSENTIAL JOB FUNCTIONS

                                                                                                                                    

% 

of time

Essential Function (Yes/No)

  

Key Responsibilities

(To be completed by Supervisor)

50

Yes

Monitors patient flow in and out of the clinic. Obtains patient’s vital signs, height, weight, pain screening, and documentation of chief complaints, and may room the patient. Utilitzes APEX for documentation within the scope of practice of an Medical Assistant.

10

Yes

Assists nurses and providers in preparation for exam and/or equipment (i.e. biopsy/PAP)

5

Yes

Assists with procedures as required for the department specialty and determined by the Clinical Manager or Administrative Director

5

Yes

Performs in basket functions identified as area of responsibility related to patient’s messages, labs, authorizations and other tasks

5

Yes

Acts as chaperone as needed for medical providers. Notifies providers of patient delays and service issues. Advocates for patients by helping facilitate provider punctuality. Communicates provider delays to front office team and assists patients with issues and complaints utilizing conflict management skills. Shares pertinent information and observations with other health team members.

5

Yes

Other duties as assigned such as completing referrals to other providers as ordered by the physician, obtaining authorizations from insurers for medications, and assisting the physician staff in writing and sending out patient communication

10

Yes

Maintains clean, well-stocked exam rooms. Responsible for ordering and maintaining supplies. Maintenance of lab equipment and supply standards as directed by nursing staff or appropriate supervisor. 

5

Yes

Perform other related duties as needed

5

Yes

Actively leads and participates in Unit Practice Councils/Committees. Leads in various roles as a superuser/resource for process improvements (i.e. new APeX feature updates, POCT training.

      100%

  

                                                                                          

LIVING PRIDE STANDARDS

 

Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior.  These standards and expectations convey specific behavior associated with the Medical Center’s values: Profess