Reverse Logistics Specialist

Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com.

Cirrus offers a competitive benefits package and is dedicated to the advancement of general aviation. The Cirrus Flying Club offers employees and their family members the unique opportunity to obtain their private pilot’s license in the comfort of a Cirrus or rent a Cirrus for an impromptu adventure at a greatly reduced rate.  We are committed to investing in the future of our employees and company by offering professional development and career progression opportunities and we engage employees by offering several employee and family events throughout the year, as well as the opportunity to take part in activity clubs and community events.

Job Summary

The Reverse Logistics Specialist is a customer support administration position responsible for part returns check-in and supplier warranty management. This position is the primary contact point for all parts returned to Cirrus and core returns from the field along with filing and managing warranty claims with suppliers. Experience with inventory control, ERP navigation, warehouse operations and supplier interaction are required for this position. As our fleet grows, this part of our business grows also, and is critical in keeping our authorized service center network accounts accurate and in keeping credits issued to Cirrus from suppliers.

Duties and Responsibilities/Essential Functions

• Enter and transact return material authorizations, issue purchase orders, review and audit inventory levels.
• Enter supplier warranty claims and prepare shipments for warranty return.
• Check in returned goods from the Cirrus Authorized Service Center network.
• Liaison between external customers (aircraft owners, service centers, etc.) and internal customers (Purchasing, Inventory Control, Manufacturing, Engineering, etc.)
• This role may specialize in returns and reverse logistics, however, cross-functional capacity, support, and knowledge is an essential aspect of the position
• Look for opportunities in continuous improvement in process and efficiencies to better support our Cirrus Direct™ parts program and Authorized Service Center network.
• Will be required to perform other duties as requested, directed or assigned.
• Avante ERP order fulfillment experience
• Warranty claims system familiarity
• Salesforce Customer Relationship Management (CRM) familiarity

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Ability to demonstrate sound judgement and effective communication skills (written and verbal).
• Ability to effectively manage stress, including competing work demands and multiple projects at the same time.
• High school diploma or GED required
• College degree preferred
• Valid driver's license
• 2+ year's experience in warehousing and/or logistics
• Ability to pass hazardous material training
• Ability to pass a background check to obtain ATF Federal license/permit and DAA ramp badge

Competencies

To perform the job successfully, an individual should demonstrate the following competencies: 

• Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals
• Decision Quality: Makes good and timely decisions that keep the organization moving forward
• Organizational Savvy: Maneuvers comfortably through complex polity, process, and people-related