Director of Clinical Excellence

Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations. Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care. For more information, please visit www.mosaichealth.com or follow Mosaic Health on LinkedIn.

Formed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, and Texas, Millennium Healthcare is the largest independent physician group in the state of Florida and one of the largest in the United States. At Millennium Physician Group, our employees are the foundation of our success. Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual and help you grow in your role.

The Director, Clinical Excellence will support all business units within Mosaic Health and provides strategic leadership, operational oversight, and cross-functional collaboration to support advancement of clinical performance through efficient workflows, provider optimization opportunities, ongoing coaching and training, onboarding, and more. This leader is responsible for designing, deploying, and optimizing clinical excellence initiatives that align with organizational priorities, value-based care models, and technology platforms (e.g., EHR, telehealth, pre-registration systems).

The Director will partner with providers, trainers, coders, clinical staff, and system leaders to standardize best practices, and ensure successful adoption of workflows, coaching frameworks, and outcome-driven strategies across all clinical settings.

Responsibilities

• Develop, lead, and scale clinical excellence programs that support organizational growth, provider performance, and system integration.
• Oversee training and coaching operations that promote adherence to best practices, high-quality documentation, and compliance with clinical care initiatives.
• Lead cross-functional improvement projects in partnership with Quality, Risk, Coding, Learning & Development, and Clinical Systems teams.
• Monitor the implementation and effectiveness of clinical excellence programs at newly acquired practices, ensuring smooth integration and alignment with organizational culture.
• Supervise a team of Clinical Excellence Trainers and Super Users; define coaching standards, onboarding protocols, and professional development pathways.
• Establish KPIs and success metrics for clinical coaching performance and provider onboarding quality.
• Promote continuous learning and knowledge-sharing across clinical and clerical roles through systemized training, workshops, and performance audits.
• Use operational data, EHR metrics, and feedback loops to identify workflow inefficiencies, documentation issues, and clinical care gaps.
• Guide structured observation and analysis of clinic workflows to inform executive-level decision making.
• Develop detailed reports and executive summaries that illustrate ROI, clinical quality improvements, and process effectiveness.
• Collaborate with physicians, APPs, practice managers, and integration teams to assess provider experience, onboarding satisfaction, and workflow adoption.
• Lead enterprise-wide initiatives related to Mosaic platform optimization, medical margin enhancement, and techno