Design Director, Design System & Content Design

Job Description:

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.

About the role: Join Remitly's design team, where we measure our efforts by the success of our customers. We believe that innovation is powered by learning because our customers and their needs are always changing. We're looking for a design director to lead the vision, evolution, and expansion of our design system and content design. You will manage a team of 8-10 designers and report to the VP of design. You take a content-first approach, bringing together words, images, and UI elements to help our customers achieve their goals. Your job is to develop the teams, tooling, and processes that help Remitly to build cohesive, customer-centric products at scale. This is a hybrid position, and you will collaborate with your team in the Seattle office 2-3 days a week.

You will:

• Develop a team of content and platform designers with a healthy culture, where designers grow in their careers.
• Grow future design leaders within the organization, coaching them on prioritization, dependencies, and requirements.
• Amplify design operations so the customer experience matches the brilliance of our design and product teams.
• Guide collection and synthesis of customer data to inform decisions.
• Oversee content-first UX best practices and process for the Remitly design team.
• Lead end-to-end customer experience for content — from upper funnel to service.
• Oversee the design system and its adoption to ensure quality across the user experience.
• Advance data-driven design practices to define and measure success of the design system.
• Educate partners and promote the value of adopting our design system and content design best practices across the company.
• Build templates, guides, and systems to ensure quality across the user experience.
• Ensure deadlines are met your team has clear and measurable goals.

You have:

• 10+ years experience leading content design, customer experience, or product design
• 7+ years of experience managing a diverse team of design strategists, content strategists, researchers, and UX & UI designers
• 7+ years of experience specifically developing design systems, including guidelines for design foundations, style, and voice
• Experience in accessibility design and implementing accessibility requirements
• Ability with both oversight and creation of user experience design deliverables—including content narratives, wireframes, customer journeys, concepts, and information design
• UX/UI design, research, and new product development experience, using Lean UX methods
• Experience designing world-class mobile experiences (both native apps and responsive in-browser designs)
• Demonstrated strength with building relationships and communicating both internally and externally
• An outstanding portfolio that shows expertise and leadership in customer-focused product and content design solutions
• Excellent verbal, written, and public-speaking skills

Our Benefits:

• Flexible paid time off
• Health, dental, and vision benefits + 401k plan with company matching
• Company contributions to your HSA plan, if you choose one
• Employee Stock Purchase Plan (ESPP) available for eligible employees
• Continuing education and corridor travel benefits

Remitly is an Equal Opportunity Employer Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or an