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Production Manager - Flooring Installation
Floor Coverings InternationalAfton, MN, US, United Statesfull_timeVerifiedPosted 13 Jul 2025
💰 $60,000/yr($50,000/yr – $60,000/yr)
About the role
Benefits:
Our objective is to deliver the best flooring experience in our community! Our CORE VALUES are:· Deliver what you promise.· Respect the individual.· Have Pride in what you do.· Be open minded to possibilities and practice continuous improvement. · Engage in the community; make it fun! QUALITY: · We take pride in our brand, product, presentations, and workmanship.· Our quality is demonstrated through our customer service, meticulous attention to detail and our commitment to quality and safety.· We stand behind our products and services through industry-leading warranties.
The Role*The FCI Production Manager is responsible for delivering the installation of a project to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably. The Production Manager is a role that revolves around a high level of customer service, communication, problem solving, and organization along with some technical responsibilities. Any eye for detail is the key to making sure that each project looks great before being revealed to the end user. The ideal candidate will be self-sufficient and will accept ownership of the role. Customer Management· Develop trust with customers by living our Core Values all day and every day.· Ensure customers feel cared for by having pride in what you do - providing extra mile service by going above and beyond expectations.· Set proper expectations with customers regarding the installation process and how it will affect their daily lives and the condition of their home during installation· Resolve any customer complaints with urgency Project Management· Familiarize yourself with the details of each project· Ensure that all product needed for job is ordered accurately· Consistently monitor deliveries to ensure materials arrive on time· Confirm scope of work and compensation with installers prior to start of job· Communicate with customers and installers to coordinate installation dates· Provide daily updates to the customer regarding the details of the installation· Complete job site visits daily for all projects to check in with installers and customers· Deliver on expectations contracted in the sales process· Walk the customer through job at completion and collect final payment· Assist installation crews with whatever is necessary to finish projects and ensure a clean jobsite Other Duties· Other Duties· Assist in ensuring accurate invoicing for each project· Carry out small installations or repairs – this often involves transitions and moldings (training available)· Lifting up to 80 lbs. on occasion· Work with hand tools and power tools alike along with paints, stains, and finishes· Keep warehouse and company vehicles organized and presentable· Partner with the Office Manager and Sales Team to ensure seamless transitions during handoffs of each project Marketing· Assist in development, management & delivery of local marketing tactics.· Strengthen emotional connections with customers and the community by engaging in the community and making it fun!· Support and participate in home shows.· Support and participate in local groups.· Support and implement local marketing efforts as needed.
Continuous Improvement· Attend weekly meetings with Franchise Owner at scheduled time.· Work weekly and monthly to meet goals.· Be available to attend training seminars at owner’s discretion.· Make decisions and act in accordance with Floor Coverings Internationals core values and mission.
Desired Experience and Strengths:
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Our objective is to deliver the best flooring experience in our community! Our CORE VALUES are:· Deliver what you promise.· Respect the individual.· Have Pride in what you do.· Be open minded to possibilities and practice continuous improvement. · Engage in the community; make it fun! QUALITY: · We take pride in our brand, product, presentations, and workmanship.· Our quality is demonstrated through our customer service, meticulous attention to detail and our commitment to quality and safety.· We stand behind our products and services through industry-leading warranties.
The Role*The FCI Production Manager is responsible for delivering the installation of a project to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably. The Production Manager is a role that revolves around a high level of customer service, communication, problem solving, and organization along with some technical responsibilities. Any eye for detail is the key to making sure that each project looks great before being revealed to the end user. The ideal candidate will be self-sufficient and will accept ownership of the role. Customer Management· Develop trust with customers by living our Core Values all day and every day.· Ensure customers feel cared for by having pride in what you do - providing extra mile service by going above and beyond expectations.· Set proper expectations with customers regarding the installation process and how it will affect their daily lives and the condition of their home during installation· Resolve any customer complaints with urgency Project Management· Familiarize yourself with the details of each project· Ensure that all product needed for job is ordered accurately· Consistently monitor deliveries to ensure materials arrive on time· Confirm scope of work and compensation with installers prior to start of job· Communicate with customers and installers to coordinate installation dates· Provide daily updates to the customer regarding the details of the installation· Complete job site visits daily for all projects to check in with installers and customers· Deliver on expectations contracted in the sales process· Walk the customer through job at completion and collect final payment· Assist installation crews with whatever is necessary to finish projects and ensure a clean jobsite Other Duties· Other Duties· Assist in ensuring accurate invoicing for each project· Carry out small installations or repairs – this often involves transitions and moldings (training available)· Lifting up to 80 lbs. on occasion· Work with hand tools and power tools alike along with paints, stains, and finishes· Keep warehouse and company vehicles organized and presentable· Partner with the Office Manager and Sales Team to ensure seamless transitions during handoffs of each project Marketing· Assist in development, management & delivery of local marketing tactics.· Strengthen emotional connections with customers and the community by engaging in the community and making it fun!· Support and participate in home shows.· Support and participate in local groups.· Support and implement local marketing efforts as needed.
Continuous Improvement· Attend weekly meetings with Franchise Owner at scheduled time.· Work weekly and monthly to meet goals.· Be available to attend training seminars at owner’s discretion.· Make decisions and act in accordance with Floor Coverings Internationals core values and mission.
Desired Experience and Strengths:
- Hands on flooring installation experience in carpet, tile, hardwood, LVP, OR laminate required
- Hands on flooring installation experience in carpet, tile, hardwood, LVP, AND laminate preferred
- Customer centric - going the extra mile to ensure the customer is satisfied and informed
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