Senior Account Representative - Customs Brokerage

SENIOR ACCOUNT REPRESENTATIVE - CUSTOMS BROKERAGE

 

Text DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com! 

 

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

 

Look what you’ll get by joining the GEODIS team! 

• Get Good Money – Fair pay and some jobs come with bonus opportunities.
• Get the Right Job/Right Schedule – Part-time, full-time, seasonal – days, nights, weekends, and even gig work. We have the job and shift you want.*
• Get Paid Early – Payday as early as you want. Access your earnings on demand.
• Get Free Healthcare – Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, and vision at affordable costs after a short waiting period.*
• Get a Break – Paid holidays, time off, short-term disability, and new parent leave are a few of the ways we support time away from work to take care of your life.*
• Stay Safe – We pride ourselves on a safe, clean, and healthy work environment for everyone.
• Get a Voice – We are always asking our teammates to tell us how to make their experience working at GEODIS even better.
• Get Promoted – When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.
• Get a Boost – Our "GEODIS Compassion Fund" makes one-time grants to teammates who have experienced unexpected catastrophes.
• Get Involved – Volunteer in your community or donate to the "GEODIS Foundation" or "GEODIS Compassion Fund".
• Have FUN – Work with fun, supportive people just like you!
• Find Your Place – We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.
• Find Your Future – Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place! 

*Eligibility varies based on location, job, employee type, or length of service.

  

What you will be doing: 

• Serves as the customer service liaison between GEODIS and the customer 
• Select appropriate carrier and routing based on shipment characteristics or customer requirements 
• Processes all documents and information requests received from GEODIS 
• Opens files, enters notes, information and document requests in Cargowise system 
• Sends information/document requests to company's employees, suppliers, service providers or overseas production offices as needed
• Communicates with specified offices, departments, and teams on all issues in addition to customers, carriers, and vendors 
• Files document requests, correspondence and documents in a file folder identified by the applicable shipping number 
• Coordinates shipping details with overseas agent 
• Convert and verify shipment weight and volume 
• Calculate rates and price conversions; profit and loss analysis 
• Assist customers with question complaints, requests, tracking and tracing 
• Completes invoicing requirements accurately and within Company DETI time requirements 
• Ensure all shipment data elements are entered accurately and timely within company IRIS requirements maintaining a minimum 95% accuracy level 
• Arrange bookings with airlines, ocean carriers, and/or trucking companies, review documentation, issue documents to meet government regulations and carrier regulations
• Instruct warehouse staff to properly build and deliver against pick lists manifest to gain profitability
• Ensure email and telephone calls are promptly and politely answered

 

Requirements: