iCare Insights, Data Analyst

Job Title: iCare Insights, Data Analyst

Location: Cambridge, MA or Morristown, NJ

About the Job

Join the digital engine driving Sanofi’s transformation - where AI, automation, and bold experimentation power faster science and smarter decisions. Here, you’ll help build the first biopharma company powered by AI at scale.

Join the Digital Global Business Unit focused on delivering the best-in-class personalized digital experience to customers and patients powered by data-driven decisions. This role will focus specifically on the digital experience of patients and/or consumers who could benefit from sanofi specialty therapies. As part of the Patient Insights team, you will be accountable to provide the data, systems and analytical tools to identify and resolve issues encountered by patients/consumers on their health journey.

As the iCare Insights data analyst you will:

• Create reporting-ready datasets on the Patient Journey and/or Patient Support Services workflows

• Implement data governance – e.g., data cataloging, risk classification, quality

About Sanofi:
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities:

• Identify and analyze business needs and coordinate between stakeholder groups to address them and deliver prompt, efficient, quality service

• Work with Digital and Business stakeholders to

• • Elicit and document requirements

  • Capture business needs and impact to support the business case creation

  • Assess the risks of various solutions and prioritize competing business demands

  • Create prototypes and codesign innovative solutions

  • Define, set up, and validate that the solution meets functional and non-functional requirements

• On data management:

• • Ensure that data is managed / analyzed in compliance with applicable quality, regulatory (Data Privacy, GxP, SOX, etc.) and cybersecurity requirements

  • Identify and aggregate data from internal and external sources

  • Guide solution design to meet data and integration requirements

  • Envision future use cases for big data and roadmap solutions to fulfill those use cases

  • Identify new opportunities to leverage data and to integrate data or applications to enhance business value

  • Coordinate with data owners to ensure data accessibility and quality

  • Contribute to the management of central data stores and metadata

• Promote architectural consistency and usability standards; define and execute test cases

• Proactively monitor industry, functional, and technology trends

• Provide consultative support on business-led technology initiatives

• Coach employees to make use of technology and information

About You

Core requirements

• • Bachelor's and/or Master's degree with at least 5 years of experience in Reporting, IT, or Digital Product Management with a focus on Data Management and Reporting

  • Ability to rapidly understand key business processes and their corresponding data flows

  • Proficiency in SQL

  • Proficiency in developing semantic data models, providing business descriptions for fields, measures (to be leveraged by different AI models)

  • Ability to work efficiently cross-functionally with:

  • • Internal/external data engineers to test outcomes and recommend enhancements

    • Business stakeholders to pull through digital solutions

  • Proficiency in developing visual reports, KPI scorecards, and dashboards using Power BI

  • Knowledge of KPIs, hierarchies, and the understanding of data relationships

  • Frequent use of Gen-AI

  • Strong communication skills in English, both verbal and in writing

Preferred experience

• Pharmaceutical and/or Patient Support Services experience

• Salesforce/CRM knowledge

• Snowflake experience

• Proficiency in R, Python or equivalent programming language

• Experience in Agile development processes and DevOps methodology / principals

• Conceptual AI knowledge, Gen-AI prompt engineering u