Customer Support Specialist - Quincy, IL

Job Description

Customer Support Specialist - Quincy, IL

Job Summary
Enter, schedule, and manage customer orders in the Oracle system to ensure timely shipment of the order in accordance with Customer Service, Transportation, and Order Management policies and Master Service Agreements. Guarantee that the requested product is delivered to the customer, with visibility of the real demand by the sales area and within the agreed lead times.

Key Working relations
Supply Planning, Demand Planning, Sales, QA, CD&D, Operations, Warehousing and Transportation

Duties

• Receive and capture in ERP system (Oracle Cloud) the product requests by customer/division so that the customer receives the ordered product
• Manage customer orders, confirming inventories and customer credit availability to ensure the flow of information with planning, credit, and collection with the end customer
• Coordinate the shipment of the customer's orders with the transportation team, picking up and confirming: appointments with customers and sending shipment notifications to achieve compliance with the delivery and shipment program
• Provide customers with information on: products, pricing, billing, delivery status, product availability, capacities, sales volume, policies and procedures, concerns, requests, calls, etc. from internal and external customers and provide a timely solution.
• Capture any backorder in the system to give the business visibility of possible areas of opportunity in the supply chain and provide real reasons why product delivery is not met
• Ensure invoicing, as well as the issuance of credit notes with the finance area that derive from the daily operation to ensure the sales operation.

Minimum Requirements
Qualifications:

• Bachelor's degree in Supply Chain, Business
• 2+ years of experience within Supply Chain related area
• Training: APICS / CSCP certification a plus

Skills:

• Understanding of the end-to-end S&OP and S&OE process
• Customer and business orientation
• Team player
• Conflict resolution
• Decision making
• Service oriented
• Experience with ERP/MRP, APS.  Experience in building ad hoc solutions is a plus.
• Excellent verbal and written communication skills.
• Strong interpersonal skills are a must. Strong influencing and relationship-building skills.
• Proactive self-starter, demonstrating high initiative and critical thinking. Proven ability to think strategically, but with exceptional attention to detail in execution.
• Positive, can-do attitude, with the ability to prioritize numerous projects simultaneously
• Bias for action.

Before applying for an exempt, non-exempt or hourly job opportunity, you are expected to initiate a discussion and share your intentions with your supervisor.  * If you’ve been in your current position for more than 18 months, supervisor approval is not required.  * If you’ve been in your current position for less than 18 months, verbal supervisor approval is required.  
​Hiring Manager-  Sandra Greving   ​
Recruiter-  John Wagner

 

City

Quincy

State

IL - Illinois

Location Country

United States

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The pay range for this position is expected to be between:

$35,900.00 - $67,