Patient Service Supervisor

Pediatric Home Service, is a friendly and professional leader in home health industry with a singular passion for and commitment to taking care of the child. As a leader in home health care, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place to work.

• Position: Patient Service Supervisor
• Location: San Antonio, Texas
• Schedule: Full Time
  • In Office
• Hours: Monday-Friday, 8am-5pm, additional hours as needed

THE POSITION: The Patient Services Supervisor provides direction and feedback to their assigned department and staff, ensuring that exceptional customer service is provided at the highest level to all customers. The position also assists their supervisor in leading the team to successfully help customers by performing routine patient services tasks as needed.

• Perform department 1:1 meetings with assigned staff
• Oversee the Online Ordering (as applicable)
• Coordinate and conduct meetings with your department
• Coordinate staff schedules to ensure adequate coverage
• Address/follow up on all continuous quality improvements initiatives that pertain to the specific department
• Participate in EHR development and utilization, as well as any PIG meetings that pertain to your department
• Work with supervisor to develop and implement training protocol
• Complete and analyze audits pertaining to your departments and make recommendations for improving processes
• Identify/implement new audits that would assist with improving the overall quality/efficiency of your departments
• Review/update work instructions and policies that are specific to your department
• Monitor internal processes and assist with requests that have been problematic
• Meet with supervisor on a regular basis regarding needs/concerns and day-to-day operations of the department
• Assist with the day-to-day job duties of the department
• Maintain a cohesive work environment with all departments at PHS

Administrative Functions:

• Document pertinent information on the patient’s records
• Demonstrate competency in identified areas
• Adhere to PHS policies and procedures and standards placed by other appropriate regulatory groups
• Maintain compliance with HIPAA and PHS requirements regarding internal and external electronic medical record (EHR) access

Supervisory Responsibilities:

• Supervise assigned staff
• Interview, hire, and train employees
• Plan, assign, and direct work
• Appraise performance, reward, and discipline employees
• Address complaints and resolve problems

Qualifications:

• Associate's degree (A.A.) or equivalent from a two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience
• Minimum of 2 years of experience in home health, DME, health care
• Proficiency in basic math and the ability to interpret data
• Problem-solving skills and the ability to handle diverse situations
• Knowledge of order processing systems and proficiency in spreadsheet and word processing software
• Strong interpersonal skills and the ability to build positive relationships
• Experience with EHR systems and other healthcare-related software

Preferred Qualifications:

• Bachelor's degree in a related field
• Previous supervisory experience in a healthcare setting
• Previous Bright Tree experience
• Comfortable working in a fast-paced environment

Application Process: If you are a strategic leader with a passion for improving healthcare for children, we invite you to apply. Please submit your resume and a cover letter detailing your qualifications and interest in the role.

THE COMPANY:

Pediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990.

We’re a team on mission: We make a difference in the life of every family we serve by taking care of the child, so that children with medical complexities can achieve their best lives at home and in their communities.

At PHS, we embrace our mission, our guiding principles, and our focus on being a Pediatric Center of Excellence. We create an environment in which our patients and our employees succeed. Together, we will enhance the quality of life for children and improve a